The Warby Parker New York store on the Upper East Side has an all-new way of delivering chosen spectacles to customers: through high-speed tubes. The store thought of using a dumb waiter at first to save space, but sending glasses down a futuristic piece of glass just sounded that much better.
Pneumatic tubes were installed, which have actually been around for quite some time. Neil Blumenthal, co-founder of Warby Parker New York, wanted to offer a different experience to customers. For him it's all in the details, and considering how cool it would be to have one's new glasses delivered in a high-speed tube, he definitely takes the prize for customer entertainment (as long as they don't break on the way down)!
Tube-Delivered Spectacles
Warby Parker New York Store Delivers Glasses Through High-Speed Tubes
Trend Themes
1. Tube-delivered Spectacles - Disruptive innovation opportunity: Explore the use of pneumatic tubes to deliver products to customers in retail stores.
2. Customer Entertainment - Disruptive innovation opportunity: Find creative ways to enhance the shopping experience and surprise customers with unique delivery methods.
3. Space-saving Solutions - Disruptive innovation opportunity: Develop efficient mechanisms, like dumb waiters or high-speed tubes, to maximize space utilization in retail stores.
Industry Implications
1. Retail - Disruptive innovation opportunity: Embrace technology-driven solutions to revolutionize the way products are delivered to customers in retail stores.
2. Eyewear - Disruptive innovation opportunity: Incorporate innovative delivery mechanisms, such as high-speed tubes, to enhance the shopping experience in the eyewear industry.
3. Entertainment - Disruptive innovation opportunity: Merge technology and customer experience to create engaging and memorable moments for customers in the entertainment industry.