Free wifi access has become standard in many hotels, but now some are providing a free smartphone service offering guests unlimited calls and texts too. Developed by Tink Labs in Hong Kong, Handy devices are being placed in hotels to offset mobile roaming charges travellers often have to deal with. Designed especially for the hospitality industry, the Handy OS-powered T1 handset not only provides hotel guests with normal smartphone service, it connects them with other hotel services such as room service.
The Handy gadgets also are equipped with LUXOS city guides, which make recommendations concerning local attractions, restaurants and relevant promotions, and can even be used as room keys. With a goal of having its device in more than one million hotel rooms by the end of 2017, Handy is already in over 20 cities in hotels like the Ritz-Carlton and the Hilton.
Hotel Handset Gadgets
Handy Devices Provide Free Smartphone Service and Access to Other Ammenities
Trend Themes
1. Free Smartphone Service - Disruptive innovation opportunity: Hotels can differentiate themselves by providing free smartphone service to guests, minimizing mobile roaming charges and improving overall customer satisfaction.
2. Integration of Hotel Services - Disruptive innovation opportunity: Hotels can leverage Handy devices to integrate various services such as room service, city guides, and even room key functionality, enhancing guest experience and convenience.
3. Expansion of Handy Devices - Disruptive innovation opportunity: With a goal of being present in more than one million hotel rooms, Handy devices have the potential to revolutionize how guests access in-room technology and information.
Industry Implications
1. Hospitality Industry - Disruptive innovation opportunity: Hotels can adopt Handy devices to enhance guest experiences, streamline services, and differentiate themselves from competitors.
2. Telecommunications Industry - Disruptive innovation opportunity: Telecommunications companies can collaborate with hotels to provide the infrastructure and connectivity required for free smartphone service via Handy devices.
3. Travel Industry - Disruptive innovation opportunity: Travel companies can partner with Handy to offer value-added services such as personalized travel recommendations and promotions through the LUXOS city guides.