Before the global pandemic, some restaurants began experimenting with robot servers and this technology is taking on new significance as businesses reopen and adjust the way they operate to minimize contact between guests and staff. Dadawan is an Asian restaurant in the Dutch city of Maastricht and it now has Amy, Aker and James on its staff—all robots that are capable of handling the serving of food and drinks.
The robots are in place to help reduce the number of trips human staff members need to make, as the robots are useful for making runs directly to and from the kitchen—which takes no time at all. The humanoid robots have arms to hold serving trays, as well as animated faces to present simple emotions.
Humanoid Robot Servers
Dadawan Employs Robots to Carry Food and Drinks to Diners
Trend Themes
1. Robot-aided Service - The trend of using humanoid robots as servers in restaurants presents opportunities for businesses to improve efficiency and reduce human contact.
2. Contactless Dining - The trend of implementing robot servers provides a disruptive innovation opportunity for the restaurant industry to adapt to new health and safety measures.
3. Enhanced Customer Experience - The trend of employing robots for food and drink service in restaurants enables businesses to offer a unique and futuristic dining experience.
Industry Implications
1. Hospitality - The hospitality industry can explore the use of humanoid robot servers to revamp the guest experience and streamline operations.
2. Food Service - In the food service industry, incorporating robot servers can revolutionize the dining experience and reduce the risk of virus transmission.
3. Technology - The technology industry can seize the opportunity to develop advanced robotic systems specifically designed for restaurant service, catering to the growing demand.