Post-pandemic travel may look like health checks, physical distancing and reduced crowds and people will be looking for more assurance and guidance when they are able to travel more freely once again. To address the fact that the future of the travel industry is being reshaped in this moment, Etihad Airways is introducing a new Etihad Wellness program for health and hygiene, plus Wellness Ambassadors who are devoted to providing comfort, relief and information.
According to Etihad, "Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other Cabin Crew." In the meantime, the multi-lingual team can be reached by email when it comes to specific and personal queries.
In-Flight Wellness Ambassadors
The Etihad Wellness Program Supports Post-Pandemic Travel
Trend Themes
1. In-flight Wellness Programs - Airline companies can develop innovative wellness programs and introduce wellness ambassadors on board to provide guidance, comfort, and assurance during post-pandemic travel.
2. Virtual Wellness Coaches - Digital wellness coaches and multi-lingual customer support can be introduced to support passengers with personal queries related to health and hygiene in the travel industry.
3. Contactless Travel Experience - The integration of digital technologies such as contactless boarding, e-tickets and other touchless solutions can provide comfort, convenience, and safety to passengers, catering to their post-pandemic travel needs.
Industry Implications
1. Airlines - Innovative in-flight services such as wellness programs and wellness ambassadors on board can be introduced to create a unique experience for passengers and differentiate airline brands in the competitive industry.
2. Hospitality - The integration of wellness programs, virtual wellness coaches and customer support can be introduced in the hospitality industry to enhance the health and well-being of travelers while staying in hotels and resorts.
3. Technology - The integration of digital solutions such as contactless boarding and e-tickets can provide a seamless and safer travel experience for passengers, opening up new opportunities for innovation in the technology industry.