A new digital self-service platform called "Plastribution Plus" has been launched by raw materials distributor Plastribution for its polymers division. With the new platform, consumers will be able to manage their accounts, sales orders, and invoices in a single place. To accurately serve its customer base, Plastribution will be launching a live chat service that allows users to chat with its customer service team in an easy fashion, and will also be keeping up with customer input.
"We are excited to launch Plastribution Plus, which is the result of a highly productive collaborative effort with our customers. Our goal is to make the procurement process more efficient and convenient, while also providing exceptional customer service," said Katherine White, Plastribution's commercial director.
Digital Customer Engagement Platforms
Plastribution Launches the Digital Self-Service Platform
Trend Themes
1. Digital Self-service Platforms - The success of Plastribution Plus highlights the increasing popularity of digital self-service platforms, which offer efficient and convenient customer engagement.
2. Live Chat Customer Service - The implementation of live chat customer service by Plastribution presents a growing trend towards using chatbots and AI for customer support.
3. Integrated Account Management - Plastribution Plus' combined management of sales orders, invoices, and accounts represents a trend towards integrated account management solutions for businesses and customers alike
Industry Implications
1. Raw Materials Distribution - Raw materials distributors can benefit from implementing digital self-service platforms and AI customer support tools to improve their customer experience and efficiency.
2. Procurement and Order Management - Procurement and order management industries can utilize the trend towards integrated account management solutions to improve their efficiency and consolidate their services.
3. Customer Service - The growth of live chat customer service and chatbot support presents a significant opportunity for the customer service industry to increase their responsiveness and broaden their support capabilities.