'MyTrooperS' is a French logistics service that provides last-mile delivery to businesses and single-charge deliveries for individuals. Its delivery drivers are always connected, providing seamless communication to the organization in real-time, which is excellent for delivery support, delivery adjustments, and customer satisfaction.
Part of MyTrooperS's services are a full-fledged customer service line with dedicated contacts. This improves during-delivery and after-delivery support for customers as they work to resolve any issues that may have occurred during delivery. The results of MyTrooperS's connected take on delivery are positive, with the company reporting a 99% successful delivery rate, 95% end customer satisfaction, and 90% accuracy to delivery time slots, which is impressive given its size.
MyTrooperS books out its retail deliveries to companies in two-hour time slots, and it works with businesses to ensure that these two hours are used wholly and efficiently, often fulfilling multiple deliveries per slot. Additionally, the live-tracking and live support network provided by MyTrooperS ensures full transparency with clients on both ends of the delivery. This extends to after-sales support and returns as well.
Communicative Delivery Companies
MyTrooperS Provides Delivery Solutions for Users and Businesses
Trend Themes
1. Connected Logistics - Companies can integrate technology and customer service to provide real-time delivery updates to improve customer satisfaction.
2. Last-mile Delivery - Companies can focus on providing efficient last-mile delivery options to customers and work with businesses to optimize time slots for multiple deliveries.
3. Dedicated Customer Service - Companies can improve customer satisfaction by offering dedicated contacts for customer service, resolving any issues that may have occurred during delivery.
Industry Implications
1. Logistics - Logistics companies can incorporate connected technology and customer service into their delivery services to improve customer experience and satisfaction.
2. E-commerce - E-commerce companies can partner with last-mile delivery companies to provide more flexible and efficient delivery options to their customers.
3. Retail - Retail companies can work with last-mile delivery companies to optimize delivery time slots and improve transparency with customers throughout the delivery process.