As artificial intelligence becomes more capable, it's becoming better at handling complex requests, so much so that many major companies are introducing customer service chatbots. Croatian insurance firm LAQO is now introducing what it calls the first GPT-enabled digital assistant for the European fintech industry, and its ever-accessible AI chatbot provides conversational customer support for frequently asked questions.
The service bot will start off by answering questions about LAQO products, processes and administration, and at a later date, the AI-enabled processes are set to be extended to WhatsApp. "Implementing artificial intelligence was a very logical step for us at LAQO," says Ana Zovko, Head of LAQO, "In the following stages of development, our clients will be able to talk with the digital assistant about the details of customer processes, not just about the offers – just like you would do with any actual person."
AI Customer Service Chatbots
LAQO Introduced a First-of-Its-Kind Digital Assistant for Fintech
Trend Themes
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2. Gpt-enabled Digital Assistants - The introduction of GPT-enabled digital assistants is enhancing customer support in the European fintech industry.
3. AI-powered Conversations Via Whatsapp - Integrating AI into messaging platforms like WhatsApp allows for seamless customer interactions and support.
Industry Implications
1. Insurance - The insurance industry can leverage AI chatbots to provide efficient and personalized customer service.
2. Fintech - Introducing GPT-enabled digital assistants in the fintech industry offers innovative solutions for customer support and engagement.
3. Messaging Apps - Messaging app platforms like WhatsApp can disrupt traditional customer service channels by enabling AI-powered conversations.