Amid the COVID-19 pandemic, many businesses have had to pivot their business model to accommodate new safety regulations, however, Canadian restaurant group Paramount Fine Foods is setting itself apart with a new fully automated restaurant set to launch in summer 2020, dubbed Box'd.
Located at 4 King St. W.—in the heart of Toronto’s financial district—Box'd by Paramount lets gets place their orders in advance using either the brand's mobile app or a digital kiosk in-store. Guests will be updated when their food is ready through digital status boards and can pick up their food using the digital cubbies and shelves for a streamlined and convenient experience. Not only will this decrease the amount of wait time for customers, but it also reduces the amount of staff needed on hand.
Fully Automated Canadian Restaurants
Box'd By Paramount is Set to Open This Summer in Toronto
Trend Themes
1. Fully Automated Restaurant Services - The rise of fully automated restaurants presents opportunities for companies to leverage technological innovations to create more efficient and personalized restaurant experiences, while reducing staffing needs.
2. Digital Ordering and Delivery Services - Online and mobile ordering and delivery services are likely to become even more prevalent in the restaurant industry as the COVID-19 pandemic continues, presenting opportunities for businesses to invest in these technologies and improve customer convenience.
3. Streamlined and Contactless Service Models - The pandemic has accelerated the trend towards contactless and streamlined service models in the restaurant industry, creating opportunities for businesses to innovate in areas such as mobile ordering, curbside pickup, and automated delivery options.
Industry Implications
1. Restaurant Industry - The restaurant industry is ripe for disruption through the adoption of automation and digital technology that can improve efficiency, personalize services, and reduce staffing needs.
2. Hospitality Industry - In addition to restaurants, hotels and other businesses in the hospitality industry can benefit from investing in contactless and personalized service models to enhance the guest experience and reduce staffing needs.
3. Retail Industry - The retail industry can learn from the innovations in the restaurant industry, adopting technologies such as in-store kiosks, mobile ordering and delivery services, and automated checkouts to improve efficiency and safety for both employees and customers.