United Airlines' Travel-Ready centre was put in place as a continued effort to make consumers feel safe during their travels. The COVID-19 pandemic has altered the travel industry in unimaginable ways, forcing airlines to get creative in ensuring passengers are safe and comfortable. The new online centre is just one of these examples, as it offers a one-stop-shop for all-things related to travel.
It keeps the reader up to date on all the latest in relation to the ever-changing CDC guidelines. In addition, it informs consumers of rules and restrictions that are in-place at the destination. This helps consumers stay organized, prepared and ultimately safe while traveling throughout the pandemic, and in the years that follow.
Safety-Encouraging Online Travel Centres
United Airlines' Travel Centre Addresses CDC Guidelines
Trend Themes
1. Online Travel-ready Centres - The rise of online travel-ready centres in response to the COVID-19 pandemic demonstrates an opportunity for digital transformation in the travel industry.
2. Consumer Safety and Comfort - The focus on consumer safety and comfort in the travel industry opens opportunities for disruptive innovation in personal protective equipment (PPE) and sanitation technology.
3. One-stop-shops for Travel - The popularity of one-stop-shops for travel information highlights the potential for consolidation of travel services to meet customer needs in a seamless way.
Industry Implications
1. Travel Industry - The COVID-19 pandemic offers a unique opportunity for innovation in the travel industry to create safer and more comfortable travel experiences for customers.
2. Digital Travel Services - The rise of digital travel services signals an opportunity for innovations in the intersection of travel and technology, including virtual reality travel experiences and contactless payment systems.
3. Sanitation Technology Providers - The increased focus on sanitation in the travel industry presents a potential market opportunity for sanitation technology providers to offer innovative solutions that consumers are willing to prioritize beyond the pandemic.