Level AI has debuted a new agent screen recording and monitoring product that allows customer support teams to improve service quality. The feature enables Level AI to improve agent learning and to coach through insights into the behavioral tendencies of their agents. Agent desktop monitoring provides these insights through customer-based interactions that are recorded while the agent completes their tasks.
Agent screen recording solves common issues in customer service by recording on-screen activities while the agent is assisting the customer. The Level AI application will record their screen until that specific support ticket is resolved. In turn, Quality Assurance teams will be able to analyze and understand performance gaps between agents, predict common issues, and improve training techniques.
Agent Monitoring Systems
Level AI's Newest Product Records Agents While They Fulfill Tickets
Trend Themes
1. Agent Screen Recording - Level AI's new agent screen recording feature provides insights into agent behavioral tendencies to improve service quality.
2. Behavioral Monitoring - Level AI's product enables customer support teams to monitor and coach agents based on their behavioral tendencies.
3. Performance Analysis - Level AI's agent desktop monitoring allows Quality Assurance teams to analyze and improve agent performance and training techniques.
Industry Implications
1. Customer Support and Service - Level AI's agent monitoring systems provide innovative solutions for improving customer support team's service quality.
2. Quality Assurance - Level AI's agent monitoring systems provide new opportunities for performance analysis and improvement in Quality Assurance processes.
3. Technology - Level AI's agent monitoring systems represent a disruptive innovation opportunity to improve technology capabilities for customer support and service industries.