Be My Eyes has successfully integrated Be My AI™ into its First Contact Center, introducing the world's first artificial intelligence visual support for blind and low-vision customers. The AI tool, powered by OpenAI's GPT-4 vision model, is deployed globally through Microsoft's Disability Answer Desk. Be My AI™ offers automated support for Microsoft-related products and services, achieving a remarkable 90%+ successful call resolution with a significant reduction in call handle times.
This groundbreaking approach allows blind and low-vision consumers to receive rapid, automated support for Microsoft-related inquiries, ranging from complex tasks like interpreting product instructions to general advice on setting up computer preferences. Responses from Be My AI™ are provided in text, enhancing accessibility for Deaf-blind individuals through a refreshable Braille display.
Mike Buckley, CEO of Be My Eyes, shares that "Be My AI™ is the customer service gold standard for companies that want to assist blind and low vision consumers."
AI-Powered Visual Support
Be My Eyes and Microsoft Use AI to Help Blind and Low-Vision Customers
Trend Themes
1. AI-powered Visual Support - AI tools like Be My AI™ are revolutionizing customer support for blind and low-vision customers.
2. GPT-4 Vision Model - The integration of OpenAI's GPT-4 vision model is revolutionizing the way blind and low-vision customers interact with technology.
3. Automated Support for Accessibility - Artificial intelligence solutions are improving accessibility for blind and low-vision individuals by providing automated support for a wide range of inquiries.
Industry Implications
1. Customer Support - The implementation of AI-powered visual support is transforming the customer support industry, allowing for faster and more efficient assistance to blind and low-vision customers.
2. Technology - The use of GPT-4 vision model and AI tools in the technology industry is driving innovation and improving accessibility for blind and low-vision individuals.
3. Accessibility Services - The development of automated support for accessibility is creating new opportunities and improving accessibility services for blind and low-vision individuals.