# Intelligent IT Automation Solutions The Workativ Assistant Increases Helpdesk Productivity By Michael Hemsworth | Published 2019-10-07 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/workativ-assistant References: [betalist](https://betalist.com/startups/workativ-assistant?utm_campaign=startup-68743&utm_medium=atom&utm_source=newsfeed) & [workativ](https://workativ.com/?ref=betalist) The Workativ Assistant is a [workplace automation platform](https://www.trendhunter.com/trends/workplete) that is intended to provide employees with access to essential IT support for an array of issues to streamline the productivity of Helpdesk teams. The platform works by providing users with [out-of-the-box automation capabilities](https://www.trendhunter.com/trends/semblian-20) that will enable professionals to resolve common or repetitive problems without having to contact the Helpdesk. Issues that require more help with autonomously create a service request to streamline the capabilities of the professional and ensure the Helpdesk is always aware of existing problems in the pipeline. The Workativ Assistant utilizes the power of [artificial intelligence (AI)](https://www.trendhunter.com/trends/vitamin-ai1) and is part of the increasing prominence of workplace automation that is positioned to drastically improve employee efficiency in the coming years. ## Trend Insights (Trend Hunter) - Score: 0.9/10 - Popularity: 9% | Activity: 9% | Freshness: 9% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### Key Themes Behind This Trend - **Workplace Automation:** The Workativ Assistant exemplifies the trend of workplace automation by providing employees with IT support to streamline productivity. - **Out-of-the-box Automation:** The Workativ Assistant showcases the trend of out-of-the-box automation by offering pre-built automation capabilities for common IT problems. - **Artificial Intelligence in IT Support:** The Workativ Assistant highlights the trend of using artificial intelligence to enhance IT support and improve employee efficiency. ### Where This Applies - **IT Support Services:** The Workativ Assistant disrupts the IT support services industry by providing self-service options for resolving common IT issues. - **Automation Software:** The Workativ Assistant presents disruptive innovation opportunities in the automation software industry by combining AI and out-of-the-box automation capabilities. - **Workforce Productivity Tools:** The Workativ Assistant contributes to disruptive innovation in the workforce productivity tools industry by streamlining employee efficiency through IT automation. ## Related on Trend Hunter - [Centralized Productivity Systems](https://www.trendhunter.com/trends/assista-ai.md) - [AI Knowledge Assistants](https://www.trendhunter.com/trends/dashworks-bots.md) - [AI Productivity Assistants](https://www.trendhunter.com/trends/actimate.md) - [Work Automation Platforms](https://www.trendhunter.com/trends/dialectai.md) - [No-Code AI Automation](https://www.trendhunter.com/trends/workbeaver.md) - [Automated Team Assistants](https://www.trendhunter.com/trends/ai-agents-by-houseware.md) - [Workflow Automation Assistants](https://www.trendhunter.com/trends/inbox-ai.md) - [AI Workflow Automations](https://www.trendhunter.com/trends/automation-ai.md) - [AI Workflow Automation](https://www.trendhunter.com/trends/surfsite-ai.md)