# Cost-Free Chat Services 'Freshchat' Enables Website Chat That's Oriented Towards Converting Leads By Michael Hemsworth | Published 2016-11-22 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/website-chat References: [betalist](https://betalist.com/startups/freshchat) & [freshchat.io](https://www.freshchat.io) 'Freshchat' is a new kind of website chat service that will enable team members to connect with prospective clients that make their way to your website to help offer a quick way to engage. Rather than simply offering [chat capabilities](https://www.trendhunter.com/trends/conversational-marketing) like other chat services and products, 'Freshchat' enables site owners to identify who to chat with and what to say. Moreover, it will let you know when it's the right time to engage in order to help [convert the lead to a customer](https://www.trendhunter.com/trends/conversion-rates). The 'Freshchat' website chat service is free for up to five users to utilize at a time and is a versatile way to help prevent would-be clients from leaving your site before being engaged. ## Trend Insights (Trend Hunter) - Score: 1.0/10 - Popularity: 13% | Activity: 8% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Robots](https://www.trendhunter.com/robots) ## Key Themes ### Why This Trend Is Growing - **AI-driven Chat Services:** Utilizing AI technology, chat services like 'Freshchat' can identify and engage with prospective clients, increasing conversion rates. - **Proactive Engagement Tools:** Services like 'Freshchat' offer real-time notifications to site owners, allowing them to engage with leads at the right moment and prevent potential customer loss. - **Personalized Chat Experiences:** With 'Freshchat', site owners can customize chat messages based on user behavior, tailoring conversations to offer a more personalized and engaging experience. ### Industries Being Reshaped - **E-commerce:** In the e-commerce industry, AI-driven chat services like 'Freshchat' can enhance customer support, provide product recommendations, and boost sales. - **Saas:** SaaS companies can leverage proactive engagement tools like 'Freshchat' to improve user onboarding, increase customer retention, and drive product adoption. - **Digital Marketing:** For digital marketing agencies, personalized chat experiences offered by 'Freshchat' can help them better understand client needs, provide tailored solutions, and build strong relationships. ## Related on Trend Hunter - [Personalized Website Chatbots](https://www.trendhunter.com/trends/conferbot.md) - [Live Chat Software](https://www.trendhunter.com/trends/deskdingo.md) - [Lead Generation Bots](https://www.trendhunter.com/trends/sitebot.md) - [AI-Powered Customer Support](https://www.trendhunter.com/trends/chatmateso.md) - [AI Chat Integration](https://www.trendhunter.com/trends/chatweb.md) - [Voice Engagement Assistants](https://www.trendhunter.com/trends/chatsimple-voice-ai.md) - [AI-Powered Inbound Sales Solution](https://www.trendhunter.com/trends/chatsimple-lead-generation.md) - [Intelligently Integrated Chatbots](https://www.trendhunter.com/trends/integrated-chatbot.md) - [Anonymous Site Chats](https://www.trendhunter.com/trends/webchat.md)