# Self-Service AI Chatbots Verint IVA Chatbots Offer Businesses User-Friendly Automation By Josh Thompson-Persaud | Published 2021-05-06 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/verint-iva References: [businesswire](https://www.businesswire.com/news/home/20210428005242/en/Verint-Launches-Low-Code-Intelligent-Virtual-Assistant-for-Customer-Engagement) & [verint](https://www.verint.com/engagement/our-offerings/solutions/intelligent-self-service/virtual-assistant/iva-pro-package/) Verint IVAs–Intelligent Virtual Assistants–allow businesses to outsource [customer service tasks](https://www.trendhunter.com/trends/chatmateso) to chatbots, saving time, money, and human resources. The low-code, user-friendly software can be customized to businesses' needs by incorporating large volumes of informative data drawn from the business' current conversation logs. This process allows the Verint IVAs to adapt to a multiplicity of roles on demand effectively. Mindful of the failings within AI-driven technology, the Verint IVA Pro Package has built-in functions that allow businesses to measure the ROI of its deployed chatbots actively as well as continuously improve them through concurrent processing of conversation data. As the e-commerce world explodes, Verint IVA is an industry leader in the growing movement toward [AI-powered customer service solutions](https://www.trendhunter.com/trends/smartiepal). Virtual chatbots offer an easy way to scale up businesses without expending valuable resources. Image Credit: Shutterstock ## Trend Insights (Trend Hunter) - Score: 5.1/10 - Popularity: 58% | Activity: 85% | Freshness: 10% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America, Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [Market](https://www.trendhunter.com/market) ## Key Themes ### What Makes This Trend Stand Out - **AI Chatbot Automation:** Verint IVAs allow businesses to outsource customer service tasks to chatbots, effectively saving time, money, and human resources. - **Low-code Software Development:** The user-friendly Verint IVA software can be customized to businesses' needs by incorporating large volumes of informative data, offering disruptive innovation opportunities in software development industries. - **Continuous Improvement Through Concurrent Processing:** Built-in functions within the Verint IVA Pro Package allow businesses to measure the ROI of chatbots while continuously improving them through concurrent processing of conversation data, offering disruptive innovation opportunities in the tech industry. ### Sectors Adopting This - **Customer Service Automation:** Verint IVA is an industry leader in AI-powered customer service solutions that offer businesses an easy way to scale up without expanding resources. - **E-commerce:** As the e-commerce world explodes, the implementation of AI-powered chatbots can offer disruptive innovation opportunities for businesses seeking to scale without adding resources to their customer service team. - **Software Development:** The low-code, user-friendly Verint IVA software can offer innovative solutions to software development industries seeking to streamline customer service tasks through AI chatbots. ## Related on Trend Hunter - [Conversational AI Integration](https://www.trendhunter.com/trends/interworky.md) - [AI Service Platforms](https://www.trendhunter.com/trends/workbot.md) - [Comprehensive AI Chatbots](https://www.trendhunter.com/trends/bricksoftai.md) - [AI Conversational Automations](https://www.trendhunter.com/trends/chatvolt-ai.md) - [AI-Powered Virtual Agents](https://www.trendhunter.com/trends/ai-virtual-agent.md) - [Business Automation Agents](https://www.trendhunter.com/trends/ai-voice-agents1.md) - [Voice Engagement Assistants](https://www.trendhunter.com/trends/chatsimple-voice-ai.md) - [AI Chat Solutions](https://www.trendhunter.com/trends/chatmatrix.md) - [AI Customer Assistants](https://www.trendhunter.com/trends/botive-ai.md)