# Twitter Concierges Hyatt Extends Hospitality to the Internet With @HyattConcierge By Marissa Brassfield | Published 2009-07-17 | World Source: Trend Hunter, https://www.trendhunter.com/trends/twitter-concierge-hyatt-hyattconcierge References: [twitter](http://twitter.com/laughingsquid/status/2695300091) & [twitter](http://twitter.com/HyattConcierge) The Hyatt chain of hotels is recognizing the power of [Twitter](https://www.trendhunter.com/trends/twitter-3d-gadget) in the hospitality industry by extending its [Hyatt Concierge](https://www.trendhunter.com/trends/wellness-at-hyatt) services to the microblogging service with @HyattConcierge. Guests and former guests simply follow [@HyattConcierge](http://twitter.com/HyattConcierge) and coordinate details of their stay, ask questions and resolve issues using Hyatt Concierge's Twitter account. We've seen a number of ways in which businesses and organizations successfully harness Twitter for good. Check out some of my favorites below. **Implications** - Convenience and speed are two aspects of customer service that most people expect. Due to the growing prevalence of social network-activated phones and gadgets, businesses should use platforms like Twitter and [Facebook](https://www.trendhunter.com/trends/social-media-tipping-features) to directly interface with their customers, leaving them with the most straightforward and pleasant interaction possible. ## Trend Insights (Trend Hunter) - Score: 2.6/10 - Popularity: 23% | Activity: 48% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial - Top markets: North America, Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [World](https://www.trendhunter.com/world) > [Travel](https://www.trendhunter.com/travel) ## Key Themes ### Why This Trend Is Growing - **Twitter Concierges:** The trend of using Twitter to provide customer services directly and quickly to users. - **Social Media Customer Service:** The trend of using social media platforms like Twitter and Facebook to provide customer service in real-time, enhancing convenience and speed for customers. - **Remote Customer Service:** The trend of offering customer service remotely, allowing customers to connect with businesses from anywhere and at any time. ### Industries Being Reshaped - **Hospitality:** The hospitality industry can leverage Twitter as a customer service channel to offer on-demand support and promote direct interaction with guests. - **Travel:** Using Twitter to offer on-the-go customer service and support for travelers can improve their experience, keep them informed and drive loyalty. - **Retail:** Retailers can use Twitter to quickly respond to customer concerns and provide personalized recommendations, and also to track trends and analyze customer feedback. ## Related on Trend Hunter - [AI Hotel Concierges](https://www.trendhunter.com/trends/ai-concierge-system.md) - [GenAI Restaurant Concierges](https://www.trendhunter.com/trends/opentable-ai-concierge.md) - [Next-Gen AI Concierges](https://www.trendhunter.com/trends/ai-concierges.md) - [Hotel Wellness Campaigns](https://www.trendhunter.com/trends/wellness-at-hyatt.md) - [Innovative Customer Care Integrations](https://www.trendhunter.com/trends/talkdesk-cx-cloud.md) - [In-Hotel AI-Driven Workouts](https://www.trendhunter.com/trends/aidriven-workouts.md) - [AI-Forward Hospitality Services](https://www.trendhunter.com/trends/integrates-genesys.md) - [Virtual Smartphone Hotel Keys](https://www.trendhunter.com/trends/digital-hotel-key.md) - [Simplified Hotel Inquiries](https://www.trendhunter.com/trends/hotelscom-introduced.md)