# Conversational eCommerce Chatbots 'Trilyo' Enables Consumers to Ask Brands Quick Questions By Michael Hemsworth | Published 2018-02-15 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/trilyo References: [betalist](https://betalist.com/startups/trilyobot) & [trilyo](https://www.trilyo.com) [eCommerce has changed the game](https://www.trendhunter.com/trends/buy-with-pro) when it comes to business, but 'Trilyo' looks to take things to the next level by helping to [automate interactions between brands and consumers](https://www.trendhunter.com/trends/sourcechatio). The chatbot works by enabling consumers to casually send messages to a company and get an instant response back that makes it seamless to get the information required. Users don't need to install a third-party app but instead utilize existing messaging platforms to make it seamless to interact with their favorite brands. The 'Trilyo' [chatbot platform](https://www.trendhunter.com/trends/flow365-ai) utilizes AI technology, which will create a more conversational experience with consumers rather than providing generic responses. This makes users feel more appreciated and accommodated when they take the time to ask questions or make purchases. ## Trend Insights (Trend Hunter) - Score: 4.8/10 - Popularity: 67% | Activity: 68% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### Why This Trend Is Growing - **Conversational Ecommerce:** Opportunity for brands to enhance customer experience by implementing chatbot platforms like 'Trilyo' to automate interactions with consumers. - **Automated Customer Service:** Using AI technology in chatbots allows for instant and personalized responses, improving the efficiency and satisfaction of customer service interactions. - **Seamless Brand Interaction:** Utilizing existing messaging platforms for chatbots provides a frictionless experience for consumers, making it easier for them to engage with their favorite brands. ### Industries Being Reshaped - **Ecommerce:** Implementing chatbot platforms in eCommerce can improve customer service, increase sales, and streamline the overall shopping experience for consumers. - **Customer Service:** The use of conversational chatbots can revolutionize customer service by automating interactions, reducing wait times, and delivering personalized responses. - **Marketing and Advertising:** Integrating chatbot technology in marketing and advertising allows brands to engage directly with consumers, provide targeted recommendations, and gather valuable customer data. ## Related on Trend Hunter - [Conversational AI Integration](https://www.trendhunter.com/trends/interworky.md) - [E-Commerce Chatbot Platforms](https://www.trendhunter.com/trends/embed-chat.md) - [Intuitive E-Commerce Chatbots](https://www.trendhunter.com/trends/zowie.md) - [Intelligently Integrated Chatbots](https://www.trendhunter.com/trends/integrated-chatbot.md) - [AI-Powered Shopping Assistants](https://www.trendhunter.com/trends/chatgptpowered-shopping-assistant.md) - [In-Chat Shopping Tools](https://www.trendhunter.com/trends/group-chat-interface.md) - [Conversational E-Commerce Features](https://www.trendhunter.com/trends/attentive.md) - [Text Message Shopping Services](https://www.trendhunter.com/trends/textual.md) - [Personalized Self-Care Platforms](https://www.trendhunter.com/trends/thryve-chat.md)