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# Tech Support Subscriptions
Best Buy's 'Total Tech Support' Offers Full-Time IT Help

By Joey Haar | Published 2018-05-23 | Business
Source: Trend Hunter, https://www.trendhunter.com/trends/total-tech-support
References: [androidcentral](https://www.androidcentral.com/best-buy-total-tech-support) & [businesswire](https://www.businesswire.com/news/home/20180522005342/en/Finally-Service-Rely-Advice-Tech)

With more and more smart devices permeating users' lives, it's difficult for many people to manage the inevitable troubleshooting that's bound to continually arise, and [Best Buy's](https://www.trendhunter.com/trends/best-buy) 'Total Tech Support' promises to serve as the solution to that issue. The [annual subscription](https://www.trendhunter.com/trends/subbbed) provides on-demand, around the clock support for any home technology, providing consumers with the expertise of Best Buy's Geek Squad whenever they need it.

The most appealing aspect of Total Tech Support is that it isn't limited to Best Buy products. No matter the retailer consumers opt for in purchasing their products, a Total Tech Support subscription will cover it.

The subscriptions, which include in-home visits and store service, are available throughout the US, and they cost consumers $200 per year.

## Trend Insights (Trend Hunter)

- Score: 3.3/10
- Popularity: 50% | Activity: 40% | Freshness: 8%
- Audience gender: 50% men, 50% women
- Primary generations: Millennial, Gen X
- Top markets: North America

## Categories

[Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [New Ventures](https://www.trendhunter.com/newventures)

## Key Themes

### Why This Trend Is Growing

- **Smart Device Troubleshooting:** New tech support subscriptions, like Best Buy's Total Tech Support, will become increasingly popular as smart devices become more pervasive.
- **On-demand IT Support:** Consumers will demand more and more on-demand, 24/7 IT support for their home technology needs.
- **Third-party Support Services:** Consumers will continue to seek third-party support services, like Total Tech Support, that cover all types of technology products and brands.

### Industries Being Reshaped

- **Retail:** Retailers may capitalise on this trend by offering tech support subscriptions for their customers as an added value service.
- **IT Services:** IT service providers may take advantage of this trend by offering more on-demand, subscription-based services for consumers.
- **Smart Home:** Smart home product providers may incorporate subscription-based support services, like Total Tech Support, into their business models to offer added value and differentiate from competitors.

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