# Emoji Hotel Services 'Text It Get It' by Aloft Hotels Lets You Text the Front Desk By Christopher Magsambol | Published 2015-10-24 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/text-it-get-it References: [mashable](http://mashable.com/2015/10/21/emoji-room-service/) & [aloftmanhattandowntown](http://www.aloftmanhattandowntown.com/) [Aloft](https://www.trendhunter.com/trends/aloft-hotels) hotels recently released an innovative service called 'Text it Get it.' The simple concept allows guests to [text the hotel a request](https://www.trendhunter.com/trends/menteno), rather than call the front desk. Guests are to text a [series of emojis](https://www.trendhunter.com/trends/bubble-gum-emoji) with their room number and last name which will prompt a response that confirms the package is on its way. A selection of six packages are available that include 'the Re:fresher,' a package of toothpaste, a toothbrush, shaving cream and deodorant. Others packages include 'The Munchies' for late night snacks, 'Phone Charger,' for the forgetful ones, and even a 'Surprise Me' pack for fun swag. In explaining Text it Get it, Aloft believes that allowing guests to communicate through emojis creates a more personalized experience. Guests will be able to communicate with the hotel the same way they talk to their friends. ## Trend Insights (Trend Hunter) - Score: 5.7/10 - Popularity: 80% | Activity: 84% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile) ## Key Themes ### Key Themes Behind This Trend - **Emoji Communication:** Using emojis for communication with businesses and services. - **Personalized Hotel Services:** Customized hotel services through personalized communication. - **Instant Hotel Requests:** Instant hotel services through text requests. ### Where This Applies - **Hospitality:** Hotels, resorts, and other hospitality services. - **Communication:** Communication platforms and messaging services. - **Consumer Goods:** Manufacturers of hotel room supplies and amenities. ## Related on Trend Hunter - [Simplified Hotel Inquiries](https://www.trendhunter.com/trends/hotelscom-introduced.md) - [Gamified Hotel Campaigns](https://www.trendhunter.com/trends/moxy-universe-play-beyond.md) - [AI-Native Hotels](https://www.trendhunter.com/trends/open-hotels.md) - [Restaurant Texting Order Platforms](https://www.trendhunter.com/trends/kea-ai-text-ai.md) - [Emoji Party Games](https://www.trendhunter.com/trends/speedmoji.md) - [Emoji-Inspired Beer Campaigns](https://www.trendhunter.com/trends/emojiless.md) - [Personalized AI Emojis](https://www.trendhunter.com/trends/emojifyer-ai.md) - [Emoji-Only Communication Toys](https://www.trendhunter.com/trends/sega-emojam.md) - [AI-Backed Hotel Complexes](https://www.trendhunter.com/trends/otonomus-hotel.md)