# Mixed-Reality Tech Support Services HP's xRServices Introduces Next-Gen Printer Repair & Support By Laura McQuarrie | Published 2021-11-15 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/tech-support-services References: [designtaxi](https://designtaxi.com/news/416647/HP-To-Provide-Tech-Support-In-Mixed-Reality-So-Users-Can-Fix-Printers-At-Home/) & [press.hp](https://press.hp.com/us/en/press-releases/2021/hp-launches-first-print-industry-mixed-reality-xrservices.html?utm_source=DesignTAXI&utm_medium=DesignTAXI&utm_term=DesignTAXI&utm_content=DesignTAXI&utm_campaign=DesignTAXI)  Sometimes, the best way to solve a troublesome hardware problem is to have an expert see what is exactly in front of you, and that means taking a device in for in-person tech support services. [HP](https://www.trendhunter.com/trends/extendxr) is now introducing the next generation of tech support with its xRServices tool, which provides mixed reality repair and support services. Based around the [Microsoft](https://www.trendhunter.com/trends/hp-presence) [HoloLens 2](https://www.trendhunter.com/trends/enklu) headset, the easily accessible tool will be targeted at HP's industrial printers, which are not only more sizeable than home printers, but also more complex. Companies with a headset and access to xRServices will be able to connect with an HP engineer to get real-time guidance on repairs, which can be performed on the spot. Using the HoloLens 2’s video camera, those in proximity to the printer will give technicians a clear view of potential problems before them. ## Trend Insights (Trend Hunter) - Score: 1.2/10 - Popularity: 17% | Activity: 7% | Freshness: 11% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Gadgets](https://www.trendhunter.com/gadgets) ## Key Themes ### Key Themes Behind This Trend - **Mixed-reality Tech Support:** HP's xRServices tool provides mixed reality repair and support services. - **In-person Tech Support Services:** The next-generation xRServices tool provides in-person tech support services. - **Real-time Guided Repairs:** xRServices tool provides real-time guidance on repairs. ### Where This Applies - **Printing Industry:** HP's xRServices tool is targeted at HP's industrial printers. - **Tech Support Industry:** HP's xRServices tool will disrupt the traditional tech support industry with its mixed reality capabilities. - **Augmented Reality Industry:** xRServices tool utilizes the Microsoft HoloLens 2 headset and will drive innovation in the augmented reality industry. ## Related on Trend Hunter - [VR Management Services](https://www.trendhunter.com/trends/extendxr.md) - [Effective Work Environment Technology](https://www.trendhunter.com/trends/workforce-solutions.md) - [Virtual Mixed-Reality Headsets](https://www.trendhunter.com/trends/mreal-x1.md) - [Scan-to-VR Technologies](https://www.trendhunter.com/trends/teleport-by-varjo.md) - [Protective Mixed Reality Glasses](https://www.trendhunter.com/trends/thirdeye-gen-mr-x2.md) - [Holographic Hybrid Meeting Solutions](https://www.trendhunter.com/trends/webex-hologram.md) - [High-Power Pro-Grade VR Headsets](https://www.trendhunter.com/trends/varjo-xr4-series.md) - [Enterprise-Ready VR Headsets](https://www.trendhunter.com/trends/lenovo-thinkreality-vrx.md) - [Immersive Multimodal AI Headsets](https://www.trendhunter.com/trends/android-xr.md)