# Hacker-Focused Indie Games 'Tech Support: Error Unknown' Gives Players Power But Forces Choices By Justin Lam | Published 2018-03-08 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/tech-support-error-unknown References: [indiegames](http://indiegames.com/2018/03/fix_computer_issues_or_blackma.html) & [store.steampowered](http://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/) The concept of a game presenting itself as a computer to work and interact with is not entirely new, but 'Tech Support: Error Unknown' is hoping to revolutionize the genre by giving players the choice to do good or bad. Developed by Dragon Slumber, Tech Support: Error Unknown gives players the choice to either help, hurt or expose various characters through technological means. Gameplay is handled mainly chat-boxes, computer programs and email chains, all of which work to pull the player into the world of tech support. The game puts the player in the role of technical support personnel and tasks them with solving computer puzzles to solve issues. Players can instruct various characters on how to fix their issues and can even take control of various computers. As the game progresses, players can decide to use information garnered from client computers to either blackmail for their own ends, or become a hacker activist. ## Trend Insights (Trend Hunter) - Score: 1.2/10 - Popularity: 5% | Activity: 22% | Freshness: 8% - Audience gender: 70% men, 30% women - Primary generations: Gen Z, Millennial - Top markets: North America, Europe, Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Games](https://www.trendhunter.com/games) ## Key Themes ### What Makes This Trend Stand Out - **Indie Hacker Games:** The emergence of hacker-focused indie games opens up opportunities for innovative gameplay mechanics and interactive storytelling. - **Player Agency and Morality:** Tech Support: Error Unknown introduces player choices that allow for exploration of moral dilemmas and the consequences of their actions. - **Immersive Tech Support Simulation:** The use of chat-boxes, computer programs, and email chains in Tech Support: Error Unknown creates an immersive simulation experience for players. ### Sectors Adopting This - **Gaming:** The gaming industry can leverage hacker-focused indie games to attract a new segment of players and explore novel game mechanics. - **Virtual Reality:** Virtual reality technology can be integrated into hacker-focused indie games to enhance the immersive experience and further blur the line between reality and the game world. - **Cybersecurity:** The cybersecurity industry can find disruptive innovation opportunities by collaborating with hacker-focused indie game developers to create educational and training experiences for professionals. ## Related on Trend Hunter - [Horror Animated Games](https://www.trendhunter.com/trends/scope-creep.md) - [Monstrous Horror Video Games](https://www.trendhunter.com/trends/horror-video-games.md) - [Content-Packed Indie Games](https://www.trendhunter.com/trends/lynked-banner-of-the-spark.md) - [Impactful Gaming Experiences](https://www.trendhunter.com/trends/humanity-games.md) - [Immersive Genre-Bending Indie Games](https://www.trendhunter.com/trends/raiders-of-blackveil.md) - [Immersive Horror Games](https://www.trendhunter.com/trends/eyes-never-wake.md) - [Social-Focused Childrens Games](https://www.trendhunter.com/trends/dragon-snacks-games.md) - [Stylized Cel-Shaded Shooting Games](https://www.trendhunter.com/trends/mycopunk.md) - [Gallery-Focused Heist Games](https://www.trendhunter.com/trends/african-futurism.md)