# B2B Customer Support Software TeamSupport Seeks to Enhance Communication Across Departments By Mishal Omar | Published 2017-08-02 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/teamsupport References: [teamsupport](https://www.teamsupport.com/) TeamSupport is a company of employees that once worked in tech and software companies in a variety of roles, who are seeking to improve the broken communication that occurred in these companies both within teams, and across departments. TeamSupport is a B2B [customer support software](https://www.trendhunter.com/trends/botive-ai) program that "helps businesses provide more seamless and effective customer support by enhancing [collaboration and breaking down internal barriers](https://www.trendhunter.com/trends/teamhubcom)." The company's software offers customer alerts, screen and video recordings, and product tracking in order to better understand customers "at a company level." TeamSupport offers a series of customer, [ticket, analytics and task management](https://www.trendhunter.com/trends/producta) tools that ensures that B2B companies are able to support their customers, and run businesses that are effective and organized. ## Trend Insights (Trend Hunter) - Score: 0.8/10 - Popularity: 10% | Activity: 6% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America, Europe, Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) ## Key Themes ### Key Themes Behind This Trend - **Enhanced Collaboration:** B2B customer support software that enhances collaboration among teams and departments. - **Increased Efficiency:** Customer, ticket, analytics, and task management tools that increase operational efficiency for businesses. - **Customer Understanding:** The use of customer alerts, screen and video recordings and product tracking to better understand B2B customers. ### Where This Applies - **Customer Support:** The ability to provide seamless and effective customer support in B2B companies. - **Software:** Improving communication within and across departments in tech and software companies, resulting in increased product quality and efficiency. - **Analytics:** The use of analytics tools to gain a better understanding of customer behavior and needs in order to improve B2B businesses. ## Related on Trend Hunter - [AI Support Bots](https://www.trendhunter.com/trends/supbot.md) - [Omnichannel Customer Support Services](https://www.trendhunter.com/trends/thryv.md) - [Customer Support Platforms](https://www.trendhunter.com/trends/assembled.md) - [Unified Customer Messages](https://www.trendhunter.com/trends/customer-messages.md) - [Employee Performance Management Platforms](https://www.trendhunter.com/trends/performance-management-platform.md) - [Team Recognition Tools](https://www.trendhunter.com/trends/teamsaver.md) - [Workplace Management Solutions](https://www.trendhunter.com/trends/asateam.md) - [Simplified Bug Reporting](https://www.trendhunter.com/trends/jam-for-customer-support.md) - [Work Communication Knowledge Bases](https://www.trendhunter.com/trends/knowledge-bases.md)