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# SMS Customer Complaint Services
'Talk to the Manager' Instantly Connects Diners with Management

By Michael Hines | Published 2012-12-12 | Tech
Source: Trend Hunter, https://www.trendhunter.com/trends/talk-to-the-manager
References: [springwise](http://www.springwise.com/food_beverage/service-lets-restaurant-patrons-text-comments-manager/) & [talktothemanager](https://talktothemanager.com/)

Talk to the Manager (TTTM) is a new company that makes it easier to deal with [customer complaints](https://www.trendhunter.com/trends/reflectio). TTTM connects frustrated/happy diners directly to a restaurant’s ownership and management. The service offers business a dedicated phone number that customers can text their complaints/praises to.

Talk to the Manager is so simple that it makes you wonder why it wasn’t around earlier. For $29 a month, businesses will receive a dedicated phone number and pre-printed signs and stickers that advertise the number. Customers who text the number are assigned a number themselves, making it easy to track and resolve complaints. Should a customer abuse their power to text management/ownership, they can be blocked. In addition to helping customers get their questions and concerns answered, TTTM lets businesses instantly know exactly what works and what needs improvement.

## Trend Insights (Trend Hunter)

- Score: 1.7/10
- Popularity: 17% | Activity: 27% | Freshness: 8%
- Audience gender: 30% men, 70% women
- Primary generations: Millennial, Gen X
- Top markets: North America

## Categories

[Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile)

## Key Themes

### Key Themes Behind This Trend

- **Direct Access Restaurant Management:** Restaurant service that directly connects customers with management through a dedicated phone number offer opportunities for businesses to improve the customer experience and handle complaints more quickly.
- **Personalized Customer Support:** The use of personalized numbers assigned to customers who use the service facilitates personalized customer support and the opportunity for businesses to review and analyze feedback for actionable insights.
- **Sms-based Customer Support:** SMS-based customer support services, like Talk to the Manager, offer businesses an easy and cost-effective way to handle customer complaints while offering a more seamless customer experience.

### Where This Applies

- **Hospitality Industry:** Restaurants, hotels, and lodging businesses in the hospitality industry can leverage TTTM's service to provide immediate access to management and improve overall guest experience.
- **Mobile Communication Industry:** SMS-based customer service platforms can create a new market segment for the mobile communication industry, providing cost-effective support services for businesses.
- **Customer Service Industry:** The use of customer service platforms like TTTM present possible disruption opportunities for the traditional customer service industry, like call centers, offering more personalized, real-time support.

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