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# Serviceable Chatbot Builders
ServiceNow Helps Business Build Chatbots for Common Requests

By Joey Haar | Published 2018-05-09 | Tech
Source: Trend Hunter, https://www.trendhunter.com/trends/servicenow
References: [techcrunch](https://techcrunch.com/2018/05/09/servicenow-chatbot-builder-helps-automate-common-service-requests/) & [servicenow](https://www.servicenow.com/)

There are hundreds of different rote services that are currently conducted by people, but [ServiceNow](https://www.trendhunter.com/trends/workplace-indoor-mapping) is hoping to give businesses a more affordable way to handle these requests while freeing up humans to deal with more complex and satisfying roles. The platform offers a [chatbot builder](https://www.trendhunter.com/trends/suppa) that can easily be tailored to the specificities of different services, letting businesses automate effectively.

Not only does ServiceNow help businesses to automate consumer-facing requests, it's also great for intra-business services. At larger organizations, HR or IT professionals spend a lot of their time dealing with simple, common requests -- booking off vacation days or connecting to a printer, for example. ServiceNow can connect seamlessly through workplace chat platforms like [Slack](https://www.trendhunter.com/trends/sitejetai), making it an easy adoption.

## Trend Insights (Trend Hunter)

- Score: 3.2/10
- Popularity: 24% | Activity: 63% | Freshness: 8%
- Audience gender: 50% men, 50% women
- Primary generations: Millennial, Gen X
- Top markets: North America

## Categories

[Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech)

## Key Themes

### Why This Trend Is Growing

- **Serviceable Chatbot Builders:** Chatbot builders that can be easily tailored to the specificities of different services can effectively automate common requests, freeing up humans for more complex roles.
- **Affordable Automation Solutions:** ServiceNow's chatbot builder offers an affordable way for businesses to handle rote services and automate consumer-facing requests.
- **Intra-business Chatbots:** ServiceNow is not only great for automating consumer-facing requests but also for intra-business services, where it can seamlessly connect through workplace chat platforms like Slack.

### Industries Being Reshaped

- **IT Management Software:** IT management software can benefit from incorporating ServiceNow's chatbot builder to handle common IT requests, freeing up IT professionals to focus on more complex tasks.
- **Human Resources Services:** HR professionals can use ServiceNow's chatbot builder to automate common HR requests, leaving them more time for strategic recruitment and employee engagement initiatives.
- **Customer Service Applications:** ServiceNow's chatbot builder can be integrated into customer service applications, increasing efficiency and improving customer satisfaction through faster response times.

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