# Multifunctional Serving Robots SEROMO Supports Both Customer and Employee Experiences By Laura McQuarrie | Published 2021-12-30 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/seromo References: [news.samsung](https://news.samsung.com/global/samsung-electronics-to-showcase-innovative-startup-projects-from-c-lab-inside-and-c-lab-outside-at-ces-2022?utm_source=DesignTAXI&utm_medium=DesignTAXI&utm_term=DesignTAXI&utm_content=DesignTAXI&utm_campaign=DesignTAXI) & [claboutside](https://claboutside.com/ces2022/exhibitor/detail/rgt)  RGT Inc.'s multifunctional and modular serving robot SEROMO was created to support customer and employee experiences. The serving robot is paired with a smart restaurant system to enhance safe services and make the experience of eating at a restaurant all the more seamless. The tiered system makes it easy for several dishes to be transported from the kitchen at once, and the bot displays a cheery face when delivering [food and beverages](https://www.trendhunter.com/trends/richtech-robotics-scorpion) to the tables of customers in sit-down restaurants. RGT is one of the [C-Lab](https://www.trendhunter.com/trends/proba) Outside start-ups that will be exhibited at the highly anticipated CES 2022 event. The serving robot has the potential to support the future of restaurants, especially at a time when many establishments are facing labor shortages and consumers are looking for more automated experiences. ## Trend Insights (Trend Hunter) - Score: 2.5/10 - Popularity: 44% | Activity: 20% | Freshness: 11% - Audience gender: 50% men, 50% women - Primary generations: Millennial - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Robots](https://www.trendhunter.com/robots) ## Key Themes ### Why This Trend Is Growing - **Modular Serving Robots:** Modular serving robots that can adapt to different scenarios and tasks, disrupting the food industry with smart, efficient and safe services. - **Enhanced Customer Experience:** Innovative systems that leverage robotics and AI to enhance the customer experience by providing seamless, personalized and engaging interactions. - **Smart Restaurant Systems:** Smart restaurant systems that integrate IoT, automation and data analytics to optimize operations, improve efficiency and reduce costs. ### Industries Being Reshaped - **Hospitality:** Robot-assisted hospitality services that provide customers with a unique, tech-enabled and safe experience, while enabling businesses to optimize staffing and operations. - **Food and Beverage:** Automated food and beverage services that leverage robotics and AI to enhance efficiency, quality and safety, while reducing labor costs and enhancing the customer experience. - **Retail:** Innovative retail solutions that leverage modular robotics and personalization to improve the customer experience, optimize inventory management and enhance operational efficiency. ## Related on Trend Hunter - [Robotic Restaurant Support Solutions](https://www.trendhunter.com/trends/robotlab-automated-systems.md) - [Shapeshifting Restaurant Robots](https://www.trendhunter.com/trends/rotating-table-service-robot.md) - [Friendly Cartoony Serving Robots](https://www.trendhunter.com/trends/robot-server.md) - [Foodservice Robot Arms](https://www.trendhunter.com/trends/cobot.md) - [AI-Enhanced Meal Assembly Robots](https://www.trendhunter.com/trends/meal-assembly-robot.md) - [Child-Friendly Service Robots](https://www.trendhunter.com/trends/next-generation-service-robot.md) - [Humanoid Robot Chefs](https://www.trendhunter.com/trends/robbyant-r1.md) - [Advanced Hospitality Service Robots](https://www.trendhunter.com/trends/hospitality-service-robots.md) - [Smart Reception Robots](https://www.trendhunter.com/trends/kettybot.md)