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# Customizable AI-Driven Chatbots
'SageTalk' Automates Chats and Improves Staff Efficiency

By Joey Haar | Published 2018-05-17 | Tech
Source: Trend Hunter, https://www.trendhunter.com/trends/sagetalk
References: [sagetalk.io](https://www.sagetalk.io/?ref=producthunt) & [sagetalk.io](https://www.sagetalk.io/?ref=producthunt)

Customer service is an essential part of keeping people committed to a business, but it can be an expensive process that often has agents answering virtually the exact same bunch of questions during the majority of their time on the job; with SageTalk, businesses can increase the efficacy of their agents by deferring those simple questions to one [AI bot](https://www.trendhunter.com/trends/firechatbot).

SageTalk's AI can be trained to respond to literally hundreds of different questions, which makes it a powerful way to handle the things that one's customers are most frequently concerned with. The [AI chatbot](https://www.trendhunter.com/trends/kotae) doesn't claim to be able to answer any question or deal with any problem, though. If consumers end up needing to speak with a human agent, the chatbot is able to channel those consumers through.

## Trend Insights (Trend Hunter)

- Score: 0.7/10
- Popularity: 6% | Activity: 7% | Freshness: 8%
- Audience gender: 50% men, 50% women
- Primary generations: Millennial, Gen X
- Top markets: North America

## Categories

[Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai)

## Key Themes

### What's Driving This Trend

- **AI-driven Chatbots:** Implementing AI-driven chatbots allows businesses to automate customer interactions and improve staff efficiency.
- **Customer Service Automation:** Adopting customer service automation technologies like SageTalk helps businesses streamline their support processes and reduce costs.
- **Intelligent Customer Engagement:** Integrating AI-powered chatbots like SageTalk enables businesses to deliver personalized and responsive customer interactions.

### Who This Affects Most

- **Customer Support:** In the customer support industry, AI-driven chatbots offer opportunities to optimize service delivery and enhance customer satisfaction.
- **Artificial Intelligence:** Within the artificial intelligence industry, developing customizable and trainable chatbots presents innovative solutions for various business applications.
- **E-commerce:** In the e-commerce industry, AI-powered chatbots can improve sales conversion rates and provide personalized shopping experiences for customers.

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- [Comprehensive AI Chatbots](https://www.trendhunter.com/trends/bricksoftai.md)
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