# Wal-Mart Computer Repairs Solution Stations vs Geek Squads By Going Like Sixty | Published 2008-07-14 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/rednecks-vs-geeks-walmart-takes-on-best-buy-for-computer-repair References: [checkoutblog](http://checkoutblog.com/entries/2008/7/14/once_upon_a_rumor.aspx) Proving once again that installation of electronic doo-dads is just too darned hard, Wal-Mart will get into [Best Buy's](https://www.trendhunter.com/trends/walmart-and-best-buy) "Geek Squad" business by launching Solution Stations. [Walmart](https://www.trendhunter.com/trends/eye-bot-kiosks) and [Dell](https://www.trendhunter.com/trends/concept-luna) (initially) will install and train customers how to use things like HDTV, home theater, wireless, and computer upgrades. A dozen of the centers will open in Dallas - seemingly the home of the hopelessly inept. No word on how to make the universal remote work universally. The solution to the blinking 12:00 was to kill the whole videotape industry and convert to DVD with no clock. ## Trend Insights (Trend Hunter) - Score: 4.1/10 - Popularity: 50% | Activity: 65% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial - Top markets: North America, Europe, Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [Retail](https://www.trendhunter.com/retail) ## Key Themes ### Key Themes Behind This Trend - **In-store Solution Services:** The trend of offering in-store solution services for complex electronic installations and upgrades provides a disruptive innovation opportunity for retailers. - **Tech Training and Support:** The trend of providing tech training and support services to customers presents a disruptive innovation opportunity for companies to enhance customer satisfaction and loyalty. - **Retail-technology Partnerships:** The trend of forming partnerships between retailers and technology companies offers a disruptive innovation opportunity to create seamless and convenient customer experiences. ### Where This Applies - **Retail:** The retail industry can seize the opportunity to offer in-store solution services and tech training to their customers, enhancing their competitive advantage. - **Technology:** The technology industry can align with retailers to provide training and support services, enriching their product offerings and expanding their customer base. - **Customer Service:** The customer service industry can capitalize on the trend by offering specialized technical support and training services, catering to the needs of tech-savvy consumers. ## Related on Trend Hunter - [Automated Vision Tests](https://www.trendhunter.com/trends/eye-bot-kiosks.md) - [Console-Focused Retail Updates](https://www.trendhunter.com/trends/walmart-and-best-buy.md) - [Digital-First Tech Shops](https://www.trendhunter.com/trends/tech-shops.md) - [Refurbished Item Retailer Initiatives](https://www.trendhunter.com/trends/walmart-restored.md) - [Retail Technology Acquisitions](https://www.trendhunter.com/trends/volt-systems.md) - [Department Store Tech Support Plans](https://www.trendhunter.com/trends/office-depot-tech-support.md) - [Comprehensive Tech Support Services](https://www.trendhunter.com/trends/staples-tech-support.md) - [Small-Format Tech Stores](https://www.trendhunter.com/trends/best-buy-express.md) - [Fulfillment-Only Retail Locations](https://www.trendhunter.com/trends/walmart-dark-stores.md)