# Pre-Check-In Upgrade Lists Marriott Bonvoy Shows Gold Members Their Place in Line By Amy Duong | Written with AI assistance | Published 2026-10-14 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/pre-check-in-upgrade-lists References: [thepointsguy](https://thepointsguy.com/hotel/marriott-bonvoy-complimentary-upgrade-list-new-lounge-experience)  [Marriott Bonvoy](https://www.trendhunter.com/trends/marriott-bonvoy-american-express) is beta testing a Complimentary Upgrade List in its app that shows members with Gold status or higher where they sit in line for a free room upgrade before check-in. The tool turns one of the program's least visible elite benefits into something members can track ahead of arrival. It is available at a small group of hotels now and is expected to expand to more than 250 properties in the U.S. and Canada by November. Seeing a place in line before reaching the front desk gives travelers a clearer read on their odds of moving into a better room. App-based queue visibility turns a perk that often feels discretionary into a status benefit members can actually follow. In the Marriott app, that visibility also pushes [hotel loyalty programs](https://www.trendhunter.com/trends/millennium-hotels-and-resorts) closer to [airline-style upgrade management](https://www.trendhunter.com/trends/airlines-mobile-app), where placement in line is part of the experience. Image Credit: Marriott Bonvoy ## Trend Insights (Trend Hunter) - Score: 3.9/10 - Popularity: 8% | Activity: 8% | Freshness: 100% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### Why This Trend Is Growing - **Transparent Loyalty Queues:** Real-time visibility into benefit prioritization creates space for loyalty platforms to turn opaque perks into measurable digital experiences. - **App-based Upgrade Tracking:** Mobile interfaces that show upgrade odds before arrival introduce new expectations for proactive hospitality service management. - **Airline-style Hotel Perks:** Borrowing queue mechanics from aviation loyalty programs signals a shift toward more structured and data-driven hotel status benefits. ### Industries Being Reshaped - **Hospitality:** Hotels can differentiate loyalty tiers by making elite benefits more visible, trackable, and integrated into pre-arrival guest journeys. - **Travel Technology:** Digital travel platforms gain relevance as status management, queue transparency, and personalized upgrade logic move into mobile apps. - **Customer Loyalty:** Membership programs are evolving from passive rewards systems into interactive experiences where customers can monitor value in real time. ## Related on Trend Hunter - [Fast-Track Loyalty Programs](https://www.trendhunter.com/trends/diamond-reserve.md) - [Restaurant Platform Loyalty Programs](https://www.trendhunter.com/trends/opentable-regulars.md) - [Super App Travel Features](https://www.trendhunter.com/trends/goget-product-event.md) - [Stadium Stay Experiences](https://www.trendhunter.com/trends/sleepover-suite.md) - [Expanded Membership Benefits](https://www.trendhunter.com/trends/uber-one-family-sharing.md) - [Experiential Resort Loyalty Programs](https://www.trendhunter.com/trends/island-insiders-club.md) - [Digital Queue Management](https://www.trendhunter.com/trends/jointhequeue.md) - [In-App Air Travel Trackers](https://www.trendhunter.com/trends/tsa-wait-time-tracker.md) - [Access-Based Dining Rewards](https://www.trendhunter.com/trends/accessbased-dining-rewards.md)