# Technology-Enhanced QSR Chains Portillo's is Improving Its POS and Network Systems Nationwide By Colin Smith | Published 2022-01-24 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/pos-2 References: [qsrmagazine](https://www.qsrmagazine.com/fast-casual/portillos-upgrades-tech-ease-customer-and-employee-friction) & [portillos](https://www.portillos.com/index.html)  Portillo's, the Illinois-based [QSR](https://www.trendhunter.com/trends/white-castle-castle-of-tomorrow) chain, has announced 'POS 2.0,' an upgrade to its entire base of [point-of-sale (POS) systems](https://www.trendhunter.com/trends/vibe-retail) nationwide. Portillo's has outlined that its systems are outdated and that these systems cause a lot of friction between consumers and staff. This happens due to slow, inefficient systems, as well as un-customizable displays or clogged drive-through lanes. POS 2.0 will see the improvement of the order input system on the computers that servers use and the change from static menu displays to [customizable digital displays](https://www.trendhunter.com/trends/mr-pickles-sandwich-shop) for quickly adjustable marketing. In addition to this, Portillo's will increase the speed of its Wi-Fi at all locations nationwide, increasing customer satisfaction and the speed that sales are processed. Lastly, the brand has tested a drive-thru-only location in Illinois where there are three separate lanes for ordering food, one of which is reserved for advance pick-up only. The QSR chain saw demonstrable success with this system, so it may incorporate this in more locations in the future. Image Credit: Portillo's ## Trend Insights (Trend Hunter) - Score: 1.7/10 - Popularity: 8% | Activity: 33% | Freshness: 11% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [New Ventures](https://www.trendhunter.com/newventures) ## Key Themes ### Why This Trend Is Growing - **Upgraded POS Systems:** QSR chains can innovate by upgrading their POS systems to reduce friction between consumers and staff. - **Customizable Digital Displays:** QSR chains can provide improved marketing by switching to customizable digital displays. - **Advanced Drive-thru Systems:** QSR chains can reduce wait times and improve customer satisfaction by implementing advanced drive-thru systems with multiple lanes for ordering and picking up food. ### Industries Being Reshaped - **Fast Food Industry:** Fast food chains can improve customer experience and increase sales by implementing technology-enhanced systems. - **Point-of-sale (POS) Technology Industry:** POS technology companies can innovate by creating and improving systems specifically for the fast food industry to increase efficiency and customer satisfaction. - **Wireless Internet Service Providers:** Wireless internet service providers can partner with QSR chains to provide faster Wi-Fi for increased customer satisfaction and faster sales processing. ## Related on Trend Hunter - [Tech-Driven Drive Thrus](https://www.trendhunter.com/trends/techdriven-drivethru.md) - [Location-Based QSR Technology](https://www.trendhunter.com/trends/chipotle-3.md) - [Digital-Oriented Restaurant Redesigns](https://www.trendhunter.com/trends/global-next-gen.md) - [Centralized Cloud-Based POS Systems](https://www.trendhunter.com/trends/speedline-plus.md) - [Automated Drive-Thru Systems](https://www.trendhunter.com/trends/flythrudrivethru.md) - [Digitally Led Bakery-Cafes](https://www.trendhunter.com/trends/bakerycafe.md) - [Modular Drive-Thru Displays](https://www.trendhunter.com/trends/digital-drive-thru-20.md) - [Future-Proof POS Systems](https://www.trendhunter.com/trends/metcalfes-market.md) - [Voice-Based AI QSR Services](https://www.trendhunter.com/trends/valyant-ai-and-paerpay.md)