# In-House QSR Delivery Services Panda Express Has Rolled Out Its Own Panda Express Delivery Service By Katherine Pendrill | Published 2020-06-17 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/panda-express-delivery-service References: [brandeating](https://www.brandeating.com/2020/06/panda-express-rolls-out-their-own-delivery-service.html) & [thespoon.tech](https://thespoon.tech/panda-express-launches-its-own-delivery-service-other-restaurants-could-follow/) With [COVID-19](https://www.trendhunter.com/trends/athome-covid19-pcr-kits) causing an increase in demand for [food delivery](https://www.trendhunter.com/trends/little-ceasars-free-delivery), the popular quick service chain [Panda Express](https://www.trendhunter.com/trends/panda-express-1) has rolled out its very own Panda Express delivery service. Previously, Panda Express has been available for delivery through third-party apps, such as Uber Eats and Postmates. However, these apps charge hefty fees on each order, in addition to delivery fees for the customer. As a result, Panda Express has decided to bring delivery in-house and create its own Panda Express delivery service. With the new service, customers will be charged a flat delivery fee of $4.99. And though there's no additional service fee, a tip of 15% is automatically added to each order to compensate delivery drivers. To celebrate the launch of its new in-house delivery service, Panda Express will be offering free delivery June 18 through July 1 on orders over $10. Image Credit: *Panda Express.* ## Trend Insights (Trend Hunter) - Score: 3.9/10 - Popularity: 48% | Activity: 60% | Freshness: 9% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [Retail](https://www.trendhunter.com/retail) ## Key Themes ### What's Driving This Trend - **In-house Delivery Services:** The rise of in-house delivery services allows businesses to have more control over the customer experience and potentially reduce costs. - **Reducing Reliance on Third-party Apps:** By creating their own delivery services, businesses can avoid the high fees imposed by third-party apps and improve profit margins. - **Flat Delivery Fees:** Implementing a flat delivery fee could attract more customers by providing transparency and predictability in pricing. ### Who This Affects Most - **Quick Service Restaurants (QSR):** QSRs can capitalize on the growing demand for food delivery by establishing their own in-house delivery services, potentially increasing customer loyalty and profit margins. - **Food Delivery Apps:** Food delivery apps need to adapt to the rise of in-house delivery services by offering added value to restaurants and customers to remain competitive in the market. - **Delivery Service Platforms:** Delivery service platforms may face challenges as more businesses opt for in-house delivery services, necessitating innovative solutions to stay relevant and profitable. ## Related on Trend Hunter - [Asian QSR Rewards Programs](https://www.trendhunter.com/trends/panda-express-1.md) - [American-Chinese Cuisine Deals](https://www.trendhunter.com/trends/panda-express-family-meal-deal.md) - [Partnered Food Delivery Systems](https://www.trendhunter.com/trends/self-delivery.md) - [Plant-Based Chicken Sandwiches](https://www.trendhunter.com/trends/beyond-the-original-orange.md) - [Fruity QSR Dessert Rolls](https://www.trendhunter.com/trends/apple-pie-roll.md) - [Dim Sum-Inspired Restaurant Menus](https://www.trendhunter.com/trends/dim-sum-bites.md) - [Zesty Orange Chicken Sandwiches](https://www.trendhunter.com/trends/new-orange-chicken-sandwich.md) - [Asian Cuisine Merch Collections](https://www.trendhunter.com/trends/panda-express-x-uprisers-cozy-collection.md) - [Nutritionist-Approved QSR Meals](https://www.trendhunter.com/trends/balanced-protein-plates.md)