# Flower-Ordering Bots 1-800-Flowers.com Makes the Experience of Ordering Flowers Conversational By Laura McQuarrie | Published 2016-06-24 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/ordering-flowers References: [newsday](http://www.newsday.com/business/1-800-flowers-creates-chatbot-for-facebook-ordering-1.11684630) & [facebook](https://www.facebook.com/1800flowers/) The experience of ordering flowers online can often be quite impersonal, but a new [artificially intelligent bot](https://www.trendhunter.com/trends/blozum) from 1-800-Flowers.com Inc. transforms the process on Facebook Messenger. As if conversing with a friend, users are able to communicate to the bot that they are interested in purchasing a [bouquet of flowers](https://www.trendhunter.com/trends/sendmeflowers). In the flow of a conversation, the bot will them present a few options for a user to select. Once set on a decision, a user is able to pay for an item, enter details like the recipient's name and a message to be included with the delivery and keep tabs on their order with tracking. Bots on Facebook Messenger from other brands make it possible to [instantly order everything from fast food](https://www.trendhunter.com/trends/papa-johns-food-ordering-agent) meals and articles of clothing to airline tickets without having to leave the chat window. ## Trend Insights (Trend Hunter) - Score: 2.4/10 - Popularity: 24% | Activity: 39% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile) ## Key Themes ### Why This Trend Is Growing - **Conversational Shopping:** The rise of AI-powered bots that allow users to have a natural conversation and make purchases without leaving the chat window. - **Personalized Ordering:** Using AI bots to gather preferences and offer personalized options for users, enhancing the online shopping experience. - **Social Commerce:** Bots on messaging platforms like Facebook Messenger blur the line between social interaction and e-commerce, creating new opportunities for brands. ### Industries Being Reshaped - **E-commerce:** AI bots are disrupting the online shopping experience and revolutionizing customer engagement in the e-commerce industry. - **Floral Industry:** Artificially intelligent bots in the floral industry are transforming the way customers order and interact with flower businesses. - **Messenger Platforms:** Messaging platforms like Facebook Messenger are becoming key players in the e-commerce landscape with the integration of AI bots for various industries. ## Related on Trend Hunter - [Chatbot Grocery Delivery Features](https://www.trendhunter.com/trends/uber-eats-cart-assistant.md) - [AI-Backed Grocery Deliveries](https://www.trendhunter.com/trends/instacart-2.md) - [Conversational Grocery Shopping](https://www.trendhunter.com/trends/instacart-and-chatgpt.md) - [Communication App Shopping Experiences](https://www.trendhunter.com/trends/whatsapp-flows.md) - [AI Greeting Creators](https://www.trendhunter.com/trends/wishbot.md) - [Comprehensive AI Chatbots](https://www.trendhunter.com/trends/bricksoftai.md) - [AI-Powered Shopping Companions](https://www.trendhunter.com/trends/ai-powered-shopping-companions.md) - [AI-Enabled Delivery Chatbots](https://www.trendhunter.com/trends/uber-eats-5.md) - [AI-Powered Pizza Orders](https://www.trendhunter.com/trends/flying-pie.md)