# Customer Verification Solutions Nametag Debuted an Identification Solution for Customer Support By Grace Mahas | Published 2022-06-15 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/nametag References: [directorsclub.news](https://directorsclub.news/2022/06/15/nametag-launches-out-of-the-box-customer-identification-solution-to-bring-greater-security-and-efficiency-to-customer-support-teams/)  [Nametag](https://www.trendhunter.com/trends/sign-in-with-id), the leading ID-based authentication company, recently launched a new identification solution for customer support teams. The new identity verification has representatives generate and send an [identity verification link](https://www.trendhunter.com/trends/pruvly-ai) through text, email, or chats. Thanks to the brand's new Multi-Factor Identity technology, users can then scan their government-issued ID, capture a selfie, and prove their identity in seconds. “It’s difficult to verify a person’s identity online and over the phone, but interrogating your customers isn’t the answer,” said Aaron Painter, CEO of Nametag. “The customer service experience has a direct impact on your customer satisfaction, loyalty, and how likely they are to recommend your brand to others. Yet, security questions don’t prove account ownership – or create positive customer experiences. Nametag’s breakthrough innovation is the most modern way for brands to identify their customers.” Image Credit: Shutterstock ## Trend Insights (Trend Hunter) - Score: 1.0/10 - Popularity: 7% | Activity: 10% | Freshness: 12% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### What's Driving This Trend - **Multi-factor Identity Verification:** Nametag's new Multi-Factor Identity technology allows for quick and easy customer identity verification through government ID capture and selfie capture. - **Text, Email, and Chat Identification Solutions:** Nametag's identification solutions can be sent through multiple channels, making it easy for customer support teams to verify identities. - **Customer Service Authentication Innovation:** Nametag's identification innovation allows for positive customer experiences and improved customer satisfaction. ### Who This Affects Most - **Customer Service:** Nametag's identification solutions can improve the customer service experience by creating a modern and efficient way to verify identities. - **Identity Verification:** Nametag's Multi-Factor Identity technology can be disruptive in the identity verification industry by offering a quick and easy solution for customer identity verification. - **Technology and Security:** Nametag's breakthrough innovation can create disruption in the technology and security industry through offering a modern way for brands to identify their customers. ## Related on Trend Hunter - [Extensive Online Verification Platforms](https://www.trendhunter.com/trends/sign-in-with-id.md) - [Automated ID Authentication Apps](https://www.trendhunter.com/trends/authentication-apps.md) - [All-In-One Identity Verification Platforms](https://www.trendhunter.com/trends/my-idnow.md) - [Facial Recognition ID Checkers](https://www.trendhunter.com/trends/intellicheck-platform-20.md) - [E-Signature ID Verification Tools](https://www.trendhunter.com/trends/annature.md) - [Health-Focused Identification Platforms](https://www.trendhunter.com/trends/identification-platform.md) - [Simplified Verification Features](https://www.trendhunter.com/trends/plaid-1.md) - [Finance-Focused ID Verification Services](https://www.trendhunter.com/trends/id-verification-service.md) - [AI-Enabled ID Tools](https://www.trendhunter.com/trends/mitek.md)