# Voice-Activated Banking Assistants The NAB Skill for Amazon Alexa Makes for Hands-Free Banking By Laura McQuarrie | Published 2018-01-18 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/nab-skill-for-amazon-alexa References: [news.nab.au](https://news.nab.com.au/news_room_posts/hands-free-banking-alexa-ask-nab-if-ive-been-paid/) & [nab.au](https://www.nab.com.au/personal/banking/ways-to-pay/amazon-alexa?own_cid=shortURL:alexa) The [National Australia Bank](https://www.trendhunter.com/trends/National-AI-ecosystems) recently introduced the NAB Skill for [Amazon](https://www.trendhunter.com/trends/virtual-recruiter) Alexa, which makes it possible for customers to connect their account to any Alexa-enabled device to quickly receive answers to their questions and perform simple transactions. With NAB for Amazon Alexa, customers may use natural, conversational language to make inquiries like: "What's my account balance?" or even "Did I get paid this week?" The hands-free banking assistant also has the ability to carry out the [transfer of funds](https://www.trendhunter.com/trends/voice-ai-to-payments), as well as make purchases. On the launch of this Amazon Alexa Skill, the National Australia Bank has noted: "In the future, we certainly see this experience turning into one where you can pay bills, make funds transfers or even purchase items at the command of your voice." ## Trend Insights (Trend Hunter) - Score: 1.6/10 - Popularity: 17% | Activity: 23% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Gadgets](https://www.trendhunter.com/gadgets) ## Key Themes ### Key Themes Behind This Trend - **Voice-activated Banking Assistants:** Disruptive innovation opportunity: Creating voice-activated banking assistants that allow customers to perform transactions and receive answers to their questions using conversational language. - **Conversational Language Banking:** Disruptive innovation opportunity: Developing conversational language banking solutions that enable customers to effortlessly interact with their accounts and perform transactions through voice commands. - **Hands-free Financial Services:** Disruptive innovation opportunity: Offering hands-free financial services that enable customers to access account information, make purchases, and transfer funds using voice-activated devices. ### Where This Applies - **Banking and Financial Services:** Disruptive innovation opportunity: Incorporating voice-activated assistants into banking and financial services to enhance customer experience and automate transactions. - **Smart Home Devices:** Disruptive innovation opportunity: Integrating voice-activated banking assistants into smart home devices to provide convenient and seamless financial services to users. - **Artificial Intelligence and Voice Technology:** Disruptive innovation opportunity: Combining artificial intelligence and voice technology to create advanced voice-activated banking assistants that enhance convenience and accessibility for customers. ## Related on Trend Hunter - [Banking AI Assistants](https://www.trendhunter.com/trends/lloyds-bank.md) - [Smart Assistant Telehealth Features](https://www.trendhunter.com/trends/teladoc.md) - [Finance-Managing AI Assistants](https://www.trendhunter.com/trends/intuit-assist.md) - [Voice-Activated Gaming Tools](https://www.trendhunter.com/trends/alexa-game-control.md) - [Natural Language Automotive Assistants](https://www.trendhunter.com/trends/bmw-and-amazon.md) - [Smart Assistant Espresso Makers](https://www.trendhunter.com/trends/bosch-and-amazon.md) - [Voice-First Web Interfaces](https://www.trendhunter.com/trends/alexacom.md) - [AI Financial Assistants](https://www.trendhunter.com/trends/sermoai.md) - [Next-Gen AI Devices](https://www.trendhunter.com/trends/amazon-unveils-alexa.md)