# Live-Service Support Platforms Thanx Announced a New Live Chat Feature for its Service Dashboard By Colin Smith | Published 2022-05-06 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/live-chat-support References: [qsrmagazine](https://www.qsrmagazine.com/news/thanx-launches-live-chat-support) & [thanx](https://www.thanx.com/?k)  [Thanx](https://www.trendhunter.com/trends/vicious-biscuit-rewards), the leading [customer relationship management](https://www.trendhunter.com/trends/implicit) and guest engagement platform, announced the release of a new live chat support function for its landing dashboard. The live chat support will enable Thanx's team of workers, merchants, and partners, to receive answers and support far more quickly than before. Thanx stated that it is the first company in its field to implement this functionality on this large of a scale. The Thanx live chat service is excellent for efficiency and revenue. Thanx stated that the function "improves our ability to offer engaging programs to our customers and drive incremental revenue" due to the streamlined process of the live chat service. On top of this, the quick access to information allows Thanx and its merchant partners to quickly adjust to market trends when necessary. Image Credit: Shutterstock ## Trend Insights (Trend Hunter) - Score: 1.7/10 - Popularity: 14% | Activity: 26% | Freshness: 12% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial, Gen X - Top markets: North America, Europe, Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [Retail](https://www.trendhunter.com/retail) ## Key Themes ### Key Themes Behind This Trend - **Live-chat Support:** Implementing live-chat support functions can greatly improve customer engagement and revenue for CRM and guest engagement platforms like Thanx. - **Streamlined Customer Support:** Platforms in the CRM and guest engagement space can innovate by offering more efficient and effective customer support solutions, like Thanx's new live-chat feature. - **Real-time Data Analytics:** The implementation of live-chat support enables platforms like Thanx to quickly gather real-time data and make adjustments to meet market trends and demands. ### Where This Applies - **Customer Relationship Management (CRM):** Platforms in the CRM space can incorporate live-chat support to provide more comprehensive customer support and improve engagement and revenue opportunities. - **Guest Engagement:** Platforms focused on guest engagement can offer innovative and efficient customer support solutions, like Thanx's new live chat functionality, to deliver an exceptional experience and gain a competitive edge. - **Data Analytics:** Robust real-time data analytics solutions can empower platforms like Thanx to gain valuable insights and quickly adjust to meet market trends and demands. ## Related on Trend Hunter - [Live Chat Software](https://www.trendhunter.com/trends/deskdingo.md) - [Omnichannel Customer Support Services](https://www.trendhunter.com/trends/thryv.md) - [Unified Customer Messages](https://www.trendhunter.com/trends/customer-messages.md) - [Customer Support Advancements](https://www.trendhunter.com/trends/caster-concepts.md) - [AI-Powered Customer Support](https://www.trendhunter.com/trends/chatmateso.md) - [Personalized Self-Care Platforms](https://www.trendhunter.com/trends/thryve-chat.md) - [Intelligently Integrated Chatbots](https://www.trendhunter.com/trends/integrated-chatbot.md) - [AI Chat Support](https://www.trendhunter.com/trends/ai-desk.md) - [Asynchronous Customer Support Channels](https://www.trendhunter.com/trends/deltapath-contact-center-solution.md)