# AI-Powered Concierge Services Lewis is a Chatbox that Helps Users Navigate London By Amy Duong | Published 2018-08-23 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/lewis References: [lewis.ai](http://www.lewis.ai/) & [f6s](https://www.f6s.com/lewis.ai/about) The Lewis app is a [virtual travel concierge powered by AI](https://www.trendhunter.com/trends/concierge-ai) technology, developed to help users [navigate their way through London](https://www.trendhunter.com/trends/siyanda-1). It ensures the most efficient travel experience by helping users travel like a local -- Lewis notes all [six airports in London](https://www.trendhunter.com/trends/hello-aberdeen) and navigates through nine curated tourist areas. There are 45 London attractions in its system and the service communicates with users using Facebook Messenger. It helps users avoid any crowds or lines in the busy city to make the best use of their time during their travel experience. All of this is accessible through the mobile phone at all hours, with navigation services and best possible time to go to certain attractions. ## Trend Insights (Trend Hunter) - Score: 2.0/10 - Popularity: 13% | Activity: 39% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial, Gen X - Top markets: Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile) ## Key Themes ### What's Driving This Trend - **Virtual Travel Concierge:** Opportunity to develop AI-powered concierge services that assist travelers in navigating through cities and enhance their travel experience. - **AI Technology in Tourism:** Disruptive innovation opportunity lies in leveraging AI technology to provide personalized recommendations and optimize travel itineraries for tourists. - **Conversational AI Assistants:** Development of chatbot-based virtual assistants like Lewis that communicate with users through popular messaging platforms, offering on-demand travel assistance. ### Who This Affects Most - **Travel and Tourism:** Opportunity for the travel and tourism industry to integrate AI-powered concierge services into their business models, offering enhanced customer experiences. - **Mobile App Development:** Opportunity for mobile app developers to create AI-driven virtual concierge apps catering to the travel and tourism sector. - **Messaging Platforms:** Opportunity for messaging platforms to collaborate with AI developers to offer chatbot-based virtual assistants that provide travel concierge services. ## Related on Trend Hunter - [AI-Powered Travel Companions](https://www.trendhunter.com/trends/wanderboat-ai.md) - [AI Travel Itineraries](https://www.trendhunter.com/trends/walksmart.md) - [AI-Powered Beauty Discovery Platforms](https://www.trendhunter.com/trends/mylondonbeauty.md) - [Personalized AI-Powered Travel Apps](https://www.trendhunter.com/trends/personalized-aipowered-travel.md) - [Social Media-Based AI Travels](https://www.trendhunter.com/trends/lets-trip-ai.md) - [Personalized AI Travel Guides](https://www.trendhunter.com/trends/ai-travel-guide.md) - [AI-Powered Trip Planners](https://www.trendhunter.com/trends/aipowered-trip-planners.md) - [AI Travel Planners](https://www.trendhunter.com/trends/travel-wiz.md) - [AI-Powered Travel Booking Platforms](https://www.trendhunter.com/trends/smartrip-ai-travel-assistant.md)