# Agent Monitoring Systems Level AI's Newest Product Records Agents While They Fulfill Tickets By Kanesa D | Published 2022-06-16 | Updated 2022-06-20 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/level-ai References: [kulr8](https://www.kulr8.com/news/money/level-ai-launches-agent-screen-recording-to-help-contact-centers-identify-and-bridge-knowledge-gaps/article_a2fd00ea-69da-58c7-b661-b5f158393dbb.html) & [thelevel.ai](https://thelevel.ai/agent-screen-recording/)  Level AI has debuted a new agent screen recording and monitoring product that allows [customer support teams](https://www.trendhunter.com/trends/customer-support-operations) to improve service quality. The feature enables Level AI to improve agent learning and to coach through insights into the behavioral tendencies of their agents. [Agent desktop monitoring](https://www.trendhunter.com/trends/ragaai-catalyst) provides these insights through customer-based interactions that are recorded while the agent completes their tasks. Agent screen recording solves common issues in customer service by recording on-screen activities while the agent is assisting the customer. The Level AI application will record their screen until that specific support ticket is resolved. In turn, [Quality Assurance teams](https://www.trendhunter.com/trends/octomind-qa) will be able to analyze and understand performance gaps between agents, predict common issues, and improve training techniques. Image Credit: Level AI ## Trend Insights (Trend Hunter) - Score: 0.5/10 - Popularity: 3% | Activity: 1% | Freshness: 12% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### Key Themes Behind This Trend - **Agent Screen Recording:** Level AI's new agent screen recording feature provides insights into agent behavioral tendencies to improve service quality. - **Behavioral Monitoring:** Level AI's product enables customer support teams to monitor and coach agents based on their behavioral tendencies. - **Performance Analysis:** Level AI's agent desktop monitoring allows Quality Assurance teams to analyze and improve agent performance and training techniques. ### Where This Applies - **Customer Support and Service:** Level AI's agent monitoring systems provide innovative solutions for improving customer support team's service quality. - **Quality Assurance:** Level AI's agent monitoring systems provide new opportunities for performance analysis and improvement in Quality Assurance processes. - **Technology:** Level AI's agent monitoring systems represent a disruptive innovation opportunity to improve technology capabilities for customer support and service industries. ## Related on Trend Hunter - [Support Quality Automations](https://www.trendhunter.com/trends/score-ai.md) - [Video AI Platforms](https://www.trendhunter.com/trends/spot-ai.md) - [No-Code Automation Tools](https://www.trendhunter.com/trends/open-agent-cloud.md) - [AI Co-Workers](https://www.trendhunter.com/trends/lorikeet-coach.md) - [AI Testing Platforms](https://www.trendhunter.com/trends/agentforce.md) - [AI Agent Testing Solutions](https://www.trendhunter.com/trends/agenttoagent-testing.md) - [Customer-Facing AI Agents](https://www.trendhunter.com/trends/implicit.md) - [AI Supply Chain Monitors](https://www.trendhunter.com/trends/grubmarket-1.md) - [AI Automation Solutions](https://www.trendhunter.com/trends/ai-phone-agents.md)