# Conversational Robot Baristas Second Space's KUBI Dynamically Interacts with Customers By Laura McQuarrie | Published 2025-04-08 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/kubi References: [elevenlabs.io](https://elevenlabs.io/blog/meet-kubi-the-conversational-robot-barista)  Robot baristas can streamline drink preparation with speed and precision, and most lack the warmth and personal connection of a friendly conversation with a human barista—but not KUBI, a conversational robot barista at a 24/7 co-working space in Kaohsiung, Taiwan. At Second Space, KUBI makes the most of ElevenLabs’ Conversational AI and simulates human-like interactions. When using the mobile app to place an order, the system that brings this conversational robot barista to life can recognize if a user scrolls past an item like an oat milk latte. In response, KUBI may say double-check that they aren't interested in that item, and specifically recommend it. According to Eleven Labs, "Second Space had a very specific personality in mind for KUBI—a mixture of Deadpool, Wheatley from Portal game and a bit of Pathfinder from Apex Legends." ## Trend Insights (Trend Hunter) - Score: 4.9/10 - Popularity: 53% | Activity: 56% | Freshness: 39% - Audience gender: 50% men, 50% women - Primary generations: Millennial - Top markets: Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### What's Driving This Trend - **AI-powered Baristas:** Integrating AI technology into barista robots like KUBI introduces an opportunity for machines to deliver personalized customer service interactions, enhancing user experience in the coffee industry. - **Human-like Interaction:** The development of conversational AI systems that simulate human-like interactions, as showcased by KUBI, is paving the way for more engaging and intuitive customer service in robotics. - **Dynamic Order Recommendations:** AI-driven recommendation systems, exemplified by KUBI's ability to suggest personalized drink options, are transforming retail and customer interactions by tailoring products to individual preferences. ### Who This Affects Most - **Food and Beverage:** Implementing robotic baristas can revolutionize the food and beverage industry by optimizing efficiency in high-demand settings while maintaining high levels of customer interaction. - **Robotics:** The robotics industry is being reshaped by innovations such as conversational robots that exhibit personality traits, offering new dimensions to user engagement and interaction. - **Artificial Intelligence:** The application of advanced conversational AI technologies in service-based robots like KUBI opens opportunities for growth in AI-driven personalized service solutions. ## Related on Trend Hunter - [AI-Powered Robot Baristas](https://www.trendhunter.com/trends/ella-robot-barista.md) - [Robotic Coffee Waiters](https://www.trendhunter.com/trends/second-cup-coffee-company.md) - [AI-Powered Robotic Baristas](https://www.trendhunter.com/trends/cookright-coffee.md) - [Advanced Robotic Baristas](https://www.trendhunter.com/trends/artly-ai.md) - [GenAI Coffeehouse Companions](https://www.trendhunter.com/trends/starbucks-green-dot-assist.md) - [Automated Robot Baristas](https://www.trendhunter.com/trends/automatic-barista.md) - [AI-Powered Bartenders](https://www.trendhunter.com/trends/ai-bartender.md) - [AI-Driven Robotic Beverage Machines](https://www.trendhunter.com/trends/robotic-beverage-machine.md) - [Hyper-Personalized Coffees](https://www.trendhunter.com/trends/ai-free-coffee.md)