# Blockchain-Based Supply Solutions Hyundai Partners with IBM on New Supply Chain Financial System By Niko Pajkovic | Published 2022-09-23 | Autos Source: Trend Hunter, https://www.trendhunter.com/trends/hyundai-1 References: [technologymagazine](https://technologymagazine.com/ai-and-machine-learning/hyundai-card-and-hyundai-commercial-partner-ibm-drive-digital-transformation) & [hyundaicanada](https://www.hyundaicanada.com/)  Hyundai Card, a financial sub-label owned by South Korean automotive manufacturers Hyundai and [Kia](https://www.trendhunter.com/trends/wearable-robot1), has teamed up with financial giant [IBM](https://www.trendhunter.com/trends/mcd-tech-labs) to launch 'Hyundai Card Buddy,' a new AI-powered chatbot designed to quickly and effectively answer customer questions. The new chatbot will leverage natural language processing (NLP), a kinda of machine learning system that I help to replicate human language by analysing vast sets of language-based data. The new technology is just one part of the new partnership, which looks to integrate cloud-based AI and blockchain technology to improve Hyundai's customer service experiences. In addition, [Hyundai Commercial](https://www.trendhunter.com/trends/hyundai-partners-with-amazon) will work with IBM to create an all-new supply chain financing ecosystem. According to IBM, the new ecosystem aims to "reduce lead times and costs in financial transactions among dealers, distributors, and manufacturers." Image Credit: Hyundai ## Trend Insights (Trend Hunter) - Score: 4.7/10 - Popularity: 50% | Activity: 79% | Freshness: 13% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Autos](https://www.trendhunter.com/autos) ## Key Themes ### What Makes This Trend Stand Out - **Blockchain Technology for Supply Chain Finance:** Hyundai's partnership with IBM to create a blockchain-based supply chain financing ecosystem presents an opportunity for other companies to leverage this innovative technology to reduce transaction times and costs. - **AI-powered Customer Service Chatbots:** The launch of Hyundai Card Buddy, an AI-powered chatbot designed to answer customer inquiries, highlights an opportunity for companies to improve their customer service experiences through the use of natural language processing and machine learning systems. - **Cloud-based AI Integration:** The integration of cloud-based AI technology with Hyundai's customer service and supply chain systems demonstrates an opportunity for other companies to improve their operations through the adoption of innovative cloud-based platforms. ### Sectors Adopting This - **Automotive Manufacturing:** Hyundai's partnership with IBM to launch a blockchain-based supply chain financing ecosystem presents an opportunity for other automotive manufacturers to improve their supply chain finance processes. - **Financial Services:** The launch of Hyundai Card Buddy, an AI-powered chatbot, highlights an opportunity for other financial services companies to improve their customer service experiences through the use of natural language processing and machine learning systems. - **Technology:** The integration of blockchain technology and cloud-based AI with Hyundai's operations presents a significant opportunity for technology companies to further develop and innovate in these areas. ## Related on Trend Hunter - [Online Car Platforms](https://www.trendhunter.com/trends/hyundai-partners-with-amazon.md) - [Efficient Automaker Supply Chains](https://www.trendhunter.com/trends/saic-gm-wuling.md) - [AI Supply Chain Chatbots](https://www.trendhunter.com/trends/grubhubs-ai-chatbot.md) - [Auto-Centric Digital Retail Spaces](https://www.trendhunter.com/trends/amazon-auto.md) - [Child-Friendly Service Robots](https://www.trendhunter.com/trends/next-generation-service-robot.md) - [Automobile NFT Universes](https://www.trendhunter.com/trends/shooting-star.md) - [Empathetic AI Chatbots](https://www.trendhunter.com/trends/hybridai.md) - [Futuristic Meta Automotive Concepts](https://www.trendhunter.com/trends/metamobility.md) - [AI-Powered Crypto Chatbots](https://www.trendhunter.com/trends/cardano.md)