# Chat-Based Travel Apps The New Hyper Travel Agency Gives Trip Booking a More Personal Touch By Alyson Wyers | Published 2016-01-20 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/hyper-travel References: [techcrunch](http://techcrunch.com/2016/01/20/hyper-aims-to-be-your-new-chat-based-travel-agent/?ncid=rss) & [usehyper](https://www.usehyper.com/) Hyper travel agency uses a [chat-based app](https://www.trendhunter.com/trends/ai-powered-travel-assistant) to help you make your trip arrangements. The newly launched application acts as a convenient [travel concierge](https://www.trendhunter.com/trends/time2pack) available to you 24/7. All the (beautifully arrayed) details are found all in one place, with particular emphasis on personal customer service. The startup's founders Minqi Jiang and Peter Zakin hope to give users the experience of a vacation-focused personal assistant. The Hyper travel app bridges the gap between using an [in-person travel agent](https://www.trendhunter.com/trends/archers-ai-travel-agency) and impersonal automated apps. The chat function allows you to converse naturally, without having to deal with lengthy and awkward pauses you might deal with on the phone while the agent types information in. For an advanced plan (at extra cost) you can also get lost luggage tracking. ## Trend Insights (Trend Hunter) - Score: 3.7/10 - Popularity: 41% | Activity: 62% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America, Europe, Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile) ## Key Themes ### Why This Trend Is Growing - **Chat-based Travel Booking:** The rise of chat-based travel booking apps usher in new opportunities for businesses to provide personalized customer service. - **Virtual Concierge Services:** The emergence of virtual concierge services creates new business models that cater to the needs of modern travelers. - **Integrated Travel Management Platforms:** Integrated travel management platforms offer businesses opportunities to streamline travel planning and booking processes. ### Industries Being Reshaped - **Travel Industry:** The travel industry can leverage chat-based travel apps to enhance customer experience and retention. - **Hospitality Industry:** The hospitality industry can adopt virtual concierge services to enhance the guest experience and create new revenue streams. - **Technology Industry:** The technology industry can develop integrated travel management platforms to meet the needs of modern travelers and enhance the efficiency of travel management. ## Related on Trend Hunter - [Personalized AI Trip Planning](https://www.trendhunter.com/trends/mindtrip.md) - [AI Travel Concierges](https://www.trendhunter.com/trends/smartrip-ai.md) - [AI-Powered Travel Chatbots](https://www.trendhunter.com/trends/tripgen.md) - [Personalized AI Travel Guides](https://www.trendhunter.com/trends/ai-travel-guide.md) - [AI Travel Assistants](https://www.trendhunter.com/trends/travel-chatbot.md) - [Instant Accommodation Bookings](https://www.trendhunter.com/trends/online-travel-agent.md) - [AI-Powered Travel Assistants](https://www.trendhunter.com/trends/digital-itineraries.md) - [AI-Powered Travel Companions](https://www.trendhunter.com/trends/wanderboat-ai.md) - [AI-Powered Travel Planners](https://www.trendhunter.com/trends/retravelai.md)