# Collaborative Team Email Solutions 'Helpwise' Lets Everyone Have Their Say and Ensure Consistency By Michael Hemsworth | Published 2019-12-05 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/helpwise References: [betalist](https://betalist.com/startups/helpwise?utm_campaign=startup-69739&utm_medium=atom&utm_source=newsfeed) & [helpwise.io](https://helpwise.io/?ref=betalist) The 'Helpwise' tool is a [shared email solution](https://www.trendhunter.com/trends/hothawk) for small or medium-sized businesses that will enable teams to stay connected with one another on topics that might concern more than one person. The tool helps to [streamline responses to customers](https://www.trendhunter.com/trends/emailboards) by letting those who manage incoming communications see when someone has already offered assistance to prevent multiple emails or none at all. The shared email tool will also enable users to [loop in help from a colleague](https://www.trendhunter.com/trends/teamhubcom) to get clarification on a certain topic or confirm details before sending a response. This will ensure consistency and that everyone stays on the same page when it comes to company protocol. The 'Helpwise' tool lets users chat with one another in real-time and, although focused on sharing, provides each team member with their own password to eliminate the need for sharing. ## Trend Insights (Trend Hunter) - Score: 1.1/10 - Popularity: 9% | Activity: 16% | Freshness: 9% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### What Makes This Trend Stand Out - **Shared Email Communication:** Small or medium-sized businesses can utilize shared email solutions to streamline responses and ensure consistency in communication. - **Collaborative Customer Support:** Collaborative customer support tools can improve response time and accuracy for businesses of all sizes. - **Real-time Team Communication:** Real-time team communication can help small or medium-sized businesses improve efficiency and collaboration. ### Sectors Adopting This - **Customer Service:** The customer service industry can benefit from shared email solutions to better manage customer interactions and improve response times. - **Technology:** Technology companies can create improved team communication tools to streamline workflow and increase productivity for small or medium-sized businesses. - **Marketing:** Marketing teams can use collaborative customer support tools to better coordinate across multiple channels and create a seamless customer experience. ## Related on Trend Hunter - [Inbox Management Tools](https://www.trendhunter.com/trends/spark.md) - [Team Inbox Collaboration Tools](https://www.trendhunter.com/trends/team-inbox.md) - [Automated Team Insights](https://www.trendhunter.com/trends/teamsaverai.md) - [Collaborative Insights Sharing](https://www.trendhunter.com/trends/collabwriting.md) - [Custom Email Solutions](https://www.trendhunter.com/trends/suitemail.md) - [Email Productivity Tools](https://www.trendhunter.com/trends/write-mail-ai.md) - [In-Document Collaboration Tools](https://www.trendhunter.com/trends/coverseone.md) - [Collaborative Newsletter Platforms](https://www.trendhunter.com/trends/togetherletters.md) - [Async Team Collaboration](https://www.trendhunter.com/trends/dailybot.md)