# AI Airport Assistants Hello Aberdeen Helps Travelers at the Aberdeen International Airport By Laura McQuarrie | Published 2025-05-06 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/hello-aberdeen References: [businesstraveller](https://www.businesstraveller.com/business-travel/2025/04/16/aberdeen-international-airport-launches-ai-assistant/) & [aberdeenairport](http://www.aberdeenairport.com)  As a first-time visitor or returning traveler, navigating the airport can be a challenge and Aberdeen International Airport introduced an AI assistant, [Hello Aberdeen](https://www.trendhunter.com/trends/no-mans-sky-gravitino-coil), to make the experience of getting from point A to point B easier. Developed in partnership with [Hello Lamp Post](https://www.trendhunter.com/trends/restaurant-reservation), the AI assistant provides real-time support for travelers at the terminal. Hello Aberdeen answers questions usually asked of airport staff related to directions, flight information or places to get a bite to eat—ultimately freeing up staff to deliver support in other areas. Last year, [Glasgow Airport](https://www.trendhunter.com/trends/aerohaptic) tested the technology as part of an accessibility trial and found that customer service staff received 50% fewer queries and with it, over 12,300 additional passengers could be supported per year. To get in touch with the AI-powered assistant, travelers can scan QR codes across the airport. ## Trend Insights (Trend Hunter) - Score: 7.5/10 - Popularity: 91% | Activity: 93% | Freshness: 40% - Audience gender: 50% men, 50% women - Primary generations: Millennial - Top markets: Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### Key Themes Behind This Trend - **AI-powered Travel Assistance:** AI-powered assistants like Hello Aberdeen are enhancing the travel experience by providing accessible and immediate support, streamlining passenger flow and reducing the workload on customer service staff. - **QR Code Integration in Airports:** The use of QR codes for easy access to AI services at airports is creating a seamless interaction model, facilitating on-demand assistance without the need for physical staff intervention. - **Real-time Information Delivery:** Providing up-to-the-minute answers for traveler queries through AI technology improves the overall efficiency of airport operations, enhancing customer satisfaction by minimizing wait times. ### Where This Applies - **Travel and Tourism:** Incorporating AI technology within travel hubs is revolutionizing the industry by enhancing operational efficiencies and elevating the customer experience. - **Customer Service Automation:** The automation of customer service via AI assistants in airports speaks to a broader trend of reducing human workload while maintaining high levels of service. - **Digital Communication Tools:** The integration of digital tools, such as interactive QR codes, in service environments demonstrates a shift towards more technologically adaptive customer engagement strategies. ## Related on Trend Hunter - [Free Interpretation Services](https://www.trendhunter.com/trends/birmingham-airport-authority.md) - [AI-Powered Airport Restaurants](https://www.trendhunter.com/trends/barcelona-airport.md) - [Corporate-Based AI Virtual Assistants](https://www.trendhunter.com/trends/ai-virtual-assistant.md) - [AI Travel Assistants](https://www.trendhunter.com/trends/travel-chatbot.md) - [AI Hotel Concierges](https://www.trendhunter.com/trends/ai-concierge-system.md) - [AI Travel Assistants](https://www.trendhunter.com/trends/ai-travel-assistants.md) - [AI-Generated Concierges](https://www.trendhunter.com/trends/synxis-conciergeai.md) - [AI-Powered Tourism Guides](https://www.trendhunter.com/trends/siyanda-1.md) - [AI Travel Concierges](https://www.trendhunter.com/trends/smartrip-ai.md)