# Mail-In Phone Repair Services Google Repair Now Fixes and Pixel and Pixel 2 Related Damages By Justin Lam | Published 2018-10-02 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/google-repair References: [engadget](https://www.engadget.com/2018/10/01/google-store-repair-center/) & [9to5google](https://9to5google.com/2018/09/28/google-repair-center-pixel-2-xl/) Repairing a damaged phone often requires going through a third-party company but [Google](https://www.trendhunter.com/trends/google-pixel-repair) Repair is hoping to change this by offering a new [mail-in repair service](https://www.trendhunter.com/trends/samsung-baro-service) for Pixel devices. The new service currently focuses primarily on both of Google's flagship smartphones, the [Pixel and Pixel 2](https://www.trendhunter.com/trends/pixel-10-series), and is also only available to US customers. Everything can be booked through the Google Repair portal, and simply requires users to open a ticket and provide the devices IMEI number. The service focuses on all aspects of repair, ranging from a cracked screen to anything internally wrong. Google will even send a prepaid package to anyone with an open repair ticket, though users can also pack their device on their own. Image Credit: Google ## Trend Insights (Trend Hunter) - Score: 1.0/10 - Popularity: 20% | Activity: 3% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile) ## Key Themes ### Why This Trend Is Growing - **Mail-in Phone Repair:** Disruptive innovation opportunity: Offering a convenient and efficient mail-in repair service for smartphones, eliminating the need for users to rely on third-party companies. - **Google Repair Now:** Disruptive innovation opportunity: Expanding the mail-in repair service to cover a wider range of smartphone brands, providing customers with more repair options. - **Cracked Screen Repair:** Disruptive innovation opportunity: Developing advanced repair techniques or materials to effectively and affordably fix cracked smartphone screens. ### Industries Being Reshaped - **Phone Repair Services:** Disruptive innovation opportunity: Introducing automated phone repair systems or robots to streamline the repair process and minimize human error. - **Smartphone Manufacturing:** Disruptive innovation opportunity: Designing smartphones with modular components for easy repair, reducing electronic waste and encouraging a more sustainable approach. - **Shipping and Logistics:** Disruptive innovation opportunity: Implementing optimized shipping and logistics systems to ensure fast and reliable delivery of repaired devices to customers. ## Related on Trend Hunter - [User-Repairable Smartphones](https://www.trendhunter.com/trends/google-pixel-repair.md) - [Phone Protection Programs](https://www.trendhunter.com/trends/pixel-care-plus.md) - [Self-Repair Smartphone Programs](https://www.trendhunter.com/trends/samsung-selfrepair-program.md) - [Collaboration Technology Repair Programs](https://www.trendhunter.com/trends/samsung-self-repair-program.md) - [Recycled Material Flagship Smartphones](https://www.trendhunter.com/trends/google-pixel-7-pro.md) - [DIY Tech Repair Programs](https://www.trendhunter.com/trends/apple-self-service-repair.md) - [Repairable Mobile Phones](https://www.trendhunter.com/trends/repairable-iphone-backplate.md) - [Smartphone DIY Repair Kits](https://www.trendhunter.com/trends/smartphone-diy-repair-kit.md) - [Repairable Smartphone Market Expansions](https://www.trendhunter.com/trends/murena-fairphone-4.md)