# Handy EV Assistance Services ARC Europe and EVBox Propel the Switch to Electric Vehicles Forward By Kalin Ned | Published 2019-08-21 | Autos Source: Trend Hunter, https://www.trendhunter.com/trends/ev-assistance References: [fleeteurope](https://www.fleeteurope.com/en/new-energies/europe/article/arc-europe-and-evbox-offer-pan-european-ev-assistance?a=FJA05&t%5B0%5D=Arc%20Europe&t%5B1%5D=EVBox&t%5B2%5D=roadside%20assistance&curl=1) & [arceuropegroup](https://arceuropegroup.com) EV assistance is more convenient now than ever thanks to a partnership between ARC Europe -- the continent's "largest supplier of B2B roadside assistance services," and EVBox, who is "a global leader in [EV charging stations](https://www.trendhunter.com/trends/electric-vehicle-station)." This collaboration is future-facing as it addresses the very real shift in modes of transportation as more consumers are opting in for [electric vehicles](https://www.trendhunter.com/trends/wheelchairaccessible-electric-vehicle) for the sake of sustainability and affordability. The EV assistance partnership will entail that ARC Europe will be making adjustments to its call center capabilities to meet demand and offer [24/7 customer tech support](https://www.trendhunter.com/trends/ev-charging-infrastructure) at EVBox charging stations, as well as pan-European support. In its initial stages, the collaboration will be implemented in Benelux and Nordic countries, with future expansion planned for 2020. ## Trend Insights (Trend Hunter) - Score: 3.1/10 - Popularity: 40% | Activity: 45% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Autos](https://www.trendhunter.com/autos) ## Key Themes ### Key Themes Behind This Trend - **EV Assistance Services:** ARC Europe and EVBox's partnership to offer 24/7 customer tech support at EV charging stations presents an opportunity for disruptive innovation in the electric vehicle industry. - **Shift Towards Electric Vehicles:** As more consumers opt for electric vehicles for sustainability and affordability reasons, there is an opportunity for disruptive innovation in the automotive industry. - **Call Center Capabilities:** ARC Europe's adjustment of its call center capabilities to meet demand for EV assistance presents an opportunity for disruptive innovation in the customer service industry. ### Where This Applies - **Roadside Assistance Services:** ARC Europe's partnership with EVBox presents an opportunity for disruptive innovation in the roadside assistance services industry as electric vehicles become more prevalent. - **EV Charging Stations:** EVBox's collaboration with ARC Europe to offer 24/7 customer tech support at their charging stations presents an opportunity for disruptive innovation in the EV charging industry. - **Customer Service:** ARC Europe's adjustment of its call center capabilities to support EV assistance needs presents an opportunity for disruptive innovation in the customer service industry. ## Related on Trend Hunter - [Collaboration EV Station Rollouts](https://www.trendhunter.com/trends/bp-and-hertz.md) - [EV Charging Station Partnerships](https://www.trendhunter.com/trends/ev-charging.md) - [EV Adoption Initiatives](https://www.trendhunter.com/trends/electric-vehicle-adoption.md) - [Multi-Unit Building EV-Charging Solutions](https://www.trendhunter.com/trends/ev-charging-solution.md) - [Accessible EV Charging Stations](https://www.trendhunter.com/trends/accessible-ev-charging-station.md) - [Accessible EV Charging Ports](https://www.trendhunter.com/trends/accessible-ev-charging.md) - [American-European EV Partnerships](https://www.trendhunter.com/trends/ford-and-renault.md) - [Aggregated EV Charging Apps](https://www.trendhunter.com/trends/stellantis.md) - [On-Demand EV Charging Stations](https://www.trendhunter.com/trends/evcharging-service.md)