# Assistive Airport Robots Hitachi's 'EMIEW' Robot Helps Travelers at Haneda International Airport By Laura McQuarrie | Published 2016-09-07 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/emiew References: [digitaltrends](http://www.digitaltrends.com/cool-tech/hitachi-emiew-robot/?utm_source=feedly&utm_medium=webfeeds) [Hitachi's](https://www.trendhunter.com/trends/hitachi-healthy-chef-mrow1e) 'EMIEW' [customer service robot](https://www.trendhunter.com/trends/aipowered-humanoid-robot) is suited to carrying out a range of tasks and among them is attending to visitors who are passing through the [Haneda international airport](https://www.trendhunter.com/trends/be-my-eyes2) in Tokyo, Japan. At the airport, EMIEW works in tandem with a digital tourist information center screen, which can be used to pul up maps of the airport in order to help travelers easily navigate the building. In a demonstration, Hitachi set up a scenario where a tourist specified that she was unfamiliar with the airport and would like to locate the nearby gift shops. The bot then goest on to ask: "What kind of gift are you looking for?" and refines its search for Japanese-specific gift shops. ## Trend Insights (Trend Hunter) - Score: 2.6/10 - Popularity: 16% | Activity: 53% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### Why This Trend Is Growing - **Customer Service Robots:** Customer service robots like EMIEW can be integrated with digital information centers to provide personalized assistance to visitors. - **Airport Robotics:** The use of robotics in airports can optimize navigation and streamline the visitor experience. - **Artificial Intelligence Assistance:** The integration of artificial intelligence can enhance the capabilities of robots like EMIEW, enabling them to provide increasingly tailored assistance. ### Industries Being Reshaped - **Travel and Tourism:** The use of EMIEW can enhance the tourism experience by providing personalized assistance and recommendations to visitors passing through airports. - **Robotics:** The development of customer service robots like EMIEW represents a growing area of investment and potential disruptive innovation within the larger robotics industry. - **Artificial Intelligence:** The integration of AI technologies into robotics has the potential to revolutionize the capabilities and applications of such technologies, generating new opportunities for innovation. ## Related on Trend Hunter - [Autonomous Airport Mobility Chairs](https://www.trendhunter.com/trends/whill-is.md) - [Coffee Delivery Robots](https://www.trendhunter.com/trends/airdilly.md) - [AI-Powered Airport Restaurants](https://www.trendhunter.com/trends/barcelona-airport.md) - [Healthcare Assistant Robots](https://www.trendhunter.com/trends/healthcare-assistant-robot.md) - [Airport Food Delivery Robots](https://www.trendhunter.com/trends/meituan.md) - [Elderly Care Robots](https://www.trendhunter.com/trends/aeo.md) - [Accessible Airport Aids](https://www.trendhunter.com/trends/autonomous-airport-vehicle.md) - [Child-Friendly Service Robots](https://www.trendhunter.com/trends/next-generation-service-robot.md) - [AI-Powered Retail Assistance Robots](https://www.trendhunter.com/trends/lg-cloi-guidebot.md)