# Pandemic-Proof Drive-Through Banks Fifth Third Bankcorp Offers Drive-Through Financial Services By Josh Thompson-Persaud | Published 2021-05-18 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/drivethrough-banking References: [wsj](https://www.wsj.com/articles/bank-drive-through-covid-pandemic-teller-drive-thru-window-reopen-11594049450) Responding to the health pressures of the pandemic, [Fifth Third Bancorp](https://www.trendhunter.com/trends/psilocybin-treatment) made effective use of drive-through banking windows to offer customers a safe way to receive financial services. The drive-through banking operation covered a range of services centered around common banking transactions. Drawing on age-old technology, the drive-through windows uses a pneumatic tube system to securely exchange financial materials. The revived initiative arrived at an important juncture for the bank as in-person services were limited or canceled because of the constraints of the pandemic. Drive-through banking brings the in-person banking experience to those who prefer face-to-face interactions and the assurance of an [experienced bank teller](https://www.trendhunter.com/trends/more-human). Despite pandemic restrictions beginning to recede, drive-through banking offers customers a fast and convenient option for getting more involved financial help. Image Credit: Shutterstock ## Trend Insights (Trend Hunter) - Score: 1.8/10 - Popularity: 21% | Activity: 22% | Freshness: 10% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### Key Themes Behind This Trend - **Drive-through Financial Services:** Other financial institutions can adopt a similar drive-through banking approach to offer customers a safe and efficient banking experience while complying with pandemic restrictions. - **Contactless Banking:** Offering contactless banking services such as mobile banking apps and online financial education resources can help banks attract younger and more tech-savvy customers who want to avoid in-person interactions and prefer digital options. - **Pneumatic Tube System:** Innovating the pneumatic tube system technology with more advanced and secure features can enhance the speed and accuracy of drive-through banking transactions, improving customer experience and loyalty. ### Where This Applies - **Banking:** Banks can transform their services and differentiate themselves by leveraging technology to offer contactless banking options, such as mobile banking and online education, to attract and retain customers. - **Automotive:** Collaborating with the automotive industry to design and build custom banking kiosks that enhance the drive-through banking experience for customers can offer a disruptive innovation opportunity for banks to differentiate themselves among their competitors. - **Retail:** Integrating banking services with retail stores, such as offering drive-through banking services at retail locations, can create a one-stop shop experience for customers and help banks increase their market share and expand their customer base. ## Related on Trend Hunter - [Tech-Driven Drive Thrus](https://www.trendhunter.com/trends/techdriven-drivethru.md) - [Virtual QSR Drive-Thrus](https://www.trendhunter.com/trends/smashburger-1.md) - [Virtual Restaurant Drive-Thrus](https://www.trendhunter.com/trends/virtual-drivethru.md) - [Anti-Fraud Bank Accounts](https://www.trendhunter.com/trends/high-security-savings-account.md) - [Drive-Thru Conveyor Belts](https://www.trendhunter.com/trends/mcdonalds-drive-thru.md) - [Automated Drive-Thru Systems](https://www.trendhunter.com/trends/flythrudrivethru.md) - [Mobile Drive-Thru Lanes](https://www.trendhunter.com/trends/chick-fil-a-2.md) - [Neobank Metaverse Outposts](https://www.trendhunter.com/trends/quontic-bank.md) - [AI-Assisted Dual-Side ATMs](https://www.trendhunter.com/trends/dualsided-atm.md)