# AI Automation Offerings Digital Workforce Introduced Outsmart as a Managed Automation Service By Debra John | Written with AI assistance | Published 2026-04-14 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/digital-workforce-introduced References: [mobihealthnews](https://www.mobihealthnews.com/news/qa-digital-workforce-looks-expand-further-us-market)  Helsinki-based Digital Workforce introduced Outsmart, a managed business automation offering that combines robotic process automation (RPA), AI and orchestration to run [administrative and clinical support workflows](https://www.trendhunter.com/trends/himss-ai-assistants). The company positioned Outsmart to operate as a service for large healthcare organizations, featuring [agentic AI](https://www.trendhunter.com/trends/pit-by-pit) that handles tasks from lab-test processing to admissions coordination. Digital Workforce described Outsmart as a best-of-breed stack assembled from multiple automation technologies and said it would deliver the offering via run-as-a-service contracts and collaborations with in-house teams. The company cited recent activity including a completed UK healthcare acquisition and a $1.4 million Outsmart deal with a major U.S. academic health system. For providers, Outsmart promises faster back-office throughput, more consistent pathway execution and support for long-term condition follow-up, improving clinician efficiency and patient safety. The rollout signals growing demand for [managed automation services](https://www.trendhunter.com/trends/ai-workflow-automation) that pair RPA with AI to scale complex care operations across regions. Image Credit: LookerStudio / Shutterstock ## Trend Insights (Trend Hunter) - Score: 6.6/10 - Popularity: 60% | Activity: 66% | Freshness: 72% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America, Europe, Asia ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) ## Key Themes ### Why This Trend Is Growing - **Managed-automation-as-a-service:** A service-delivered automation stack enabling enterprise-scale orchestration of back-office and clinical workflows that can displace in-house automation silos and centralize operational intelligence. - **Agentic-AI for Clinical Tasks:** Autonomous AI agents performing end-to-end administrative and clinical support activities that have the potential to redefine staff roles and throughput in care pathways. - **Converged-rpa and AI Orchestration:** Integrated RPA, machine learning, and workflow orchestration combining decisioning and execution layers to streamline complex multi-system processes across regional health networks. ### Industries Being Reshaped - **Healthcare Providers:** Large hospital systems and academic health centers standing to reduce clinician administrative burden and improve patient safety through scalable managed automation of admissions, lab processing, and chronic-care follow-up. - **Healthcare IT Vendors:** Platform and software vendors positioned to embed agentic AI and orchestration capabilities into EHRs and middleware, potentially shifting value toward composable automation stacks. - **Managed-service Providers:** Outsourcing firms and managed-service operators capable of offering run-as-a-service automation contracts that could replace fragmented internal automation efforts and become strategic partners to providers. ## Related on Trend Hunter - [Enterprise AI Automation](https://www.trendhunter.com/trends/agentic-ai-tools.md) - [Agentic AI Workflows](https://www.trendhunter.com/trends/agentic-ai-workflows.md) - [Autonomous Workflow Automation](https://www.trendhunter.com/trends/omega1.md) - [AI Workforce Planners](https://www.trendhunter.com/trends/skillopsai.md) - [AI Workflow Automations](https://www.trendhunter.com/trends/automation-ai.md) - [AI Workforce Directories](https://www.trendhunter.com/trends/robotlist.md) - [AI Agent Management Tools](https://www.trendhunter.com/trends/way-ai-agent-management.md) - [AI Service Platforms](https://www.trendhunter.com/trends/workbot.md) - [AI Sales Assistants](https://www.trendhunter.com/trends/godmodehq.md)