# Responsive Digital Receipts The Square Feedback Digital Receipt Lets Buyers and Sellers Chat By Laura McQuarrie | Published 2014-05-15 | Business Source: Trend Hunter, https://www.trendhunter.com/trends/digital-receipt References: [psfk](http://www.psfk.com/2014/05/square-creates-a-suggestion-box-out-of-the-digital-receipt.html) & [squareup](https://squareup.com/feedback) Although Square Wallet was recently pulled from app stores, this week Square introduced two new [mobile wallet apps](https://www.trendhunter.com/trends/fidme), including Square Order and Square Feedback. With Square Feedback, Gokul Rajaram, Seller Product Lead at Square describes that "The receipt should be more than just a list of what a customer bought. [Digital receipts](https://www.trendhunter.com/trends/digital-products) are a natural platform for communication." Quite often, when a store asks you for feedback or to fill out a survey, the paper slip ends up being forgotten or discarded. With Feedback, Square provides a place for customers to rate their purchasing experience with either a smiley face or a frowny face, or even start a conversation directly with a merchant. The Feedback system is also integrated with Square Dashboard, which helps merchants to instantly receive and respond to customer concerns. ## Trend Insights (Trend Hunter) - Score: 5.4/10 - Popularity: 63% | Activity: 92% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial - Top markets: North America ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [New Ventures](https://www.trendhunter.com/newventures) ## Key Themes ### What Makes This Trend Stand Out - **Mobile Wallet Apps:** The introduction of Square Order and Square Feedback signal a trend towards more advanced mobile wallet apps. - **Enhanced Customer Communication:** Square Feedback signals a trend towards more enhanced customer communication using digital receipts. - **Real-time Customer Feedback:** Square Feedback facilitates real-time customer feedback and engagement. ### Sectors Adopting This - **Retail:** Retailers can use Square Feedback to improve customer experience by engaging with customers in real-time. - **Hospitality:** Hospitality providers can use Square Feedback to gather customer feedback and enhance customer satisfaction. - **Technology:** The development of advanced mobile wallet apps like Square Feedback presents opportunities for innovation in the technology industry. ## Related on Trend Hunter - [Real-Time Feedback Tools](https://www.trendhunter.com/trends/reflectio.md) - [Self-Ordering Kiosk Apps](https://www.trendhunter.com/trends/selfordering-kiosk-app.md) - [Convenient Portable POS Devices](https://www.trendhunter.com/trends/square-handheld.md) - [All-In-One Tablet Payment Terminals](https://www.trendhunter.com/trends/new-square-stand.md) - [Receipt Management Tools](https://www.trendhunter.com/trends/snapceipt.md) - [Digital Expense Trackers](https://www.trendhunter.com/trends/receiptsnap.md) - [Feature-Rich Receipt Management Apps](https://www.trendhunter.com/trends/klipit-app.md) - [Retail Receipt Kiosks](https://www.trendhunter.com/trends/retail-ticket-kiosks.md) - [Audio Testimonials Solutions](https://www.trendhunter.com/trends/audio-testimonials.md)