# Social Call Center Alternatives Hello.de is a Messaging-Based Digital Customer Service Solution By Alyson Wyers | Published 2015-02-27 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/digital-customer-service References: [springwise](http://www.springwise.com/digital-customer-service-providers-replace-costly-call-centres) & [hello-online.de](http://www.hello-online.de/) This [digital customer service platform](https://www.trendhunter.com/trends/smartiepal) uses [WhatsApp](https://www.trendhunter.com/trends/talkstack-ai)-style text messaging to strengthen communication with customers. Based in Germany, Hello.de is replacing [traditional call centers](https://www.trendhunter.com/trends/bolna) by offering information and answering questions through a medium younger consumers will be more comfortable with. Hello.de uses popular social messaging platform WhatsApp as a gateway where customers can ask questions and make concerns known. Hello.de's e-commerce sales assistants also use social media sites and enable businesses to outsource this kind of service. The digital customer service app, therefore, manages the reputation of companies and offers customers an alternative to being put on hold and making expensive phone calls. The online customer support solution not only makes businesses more approachable, it also cuts down with costs. ## Trend Insights (Trend Hunter) - Score: 1.9/10 - Popularity: 18% | Activity: 31% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Gen Z, Millennial - Top markets: Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [Mobile](https://www.trendhunter.com/mobile) ## Key Themes ### What's Driving This Trend - **Messaging-based Customer Service:** Implementing a messaging-based customer service platform like Hello.de can strengthen communication with customers and provide a more comfortable and convenient way for younger consumers to ask questions and make concerns known. - **Replacing Traditional Call Centers:** Hello.de is disrupting the traditional call center industry by offering an alternative method of customer support through social messaging platforms like WhatsApp, reducing costs and improving customer experience. - **Outsourcing Customer Service:** By using Hello.de's e-commerce sales assistants or outsourcing customer service to specialized digital platforms, businesses can enhance their reputation, cut costs, and provide a more accessible customer support experience. ### Who This Affects Most - **Customer Service:** The customer service industry can benefit from adopting messaging-based platforms like Hello.de to improve communication with customers and reduce costs. - **Call Center:** The call center industry can explore integrating digital messaging platforms like Hello.de to disrupt traditional phone-based customer support and enhance customer experience. - **E-commerce:** The e-commerce industry can leverage Hello.de's solution to outsource customer service and improve the reputation of businesses, providing a more convenient and cost-effective customer support experience. ## Related on Trend Hunter - [AI Voicemail Assistants](https://www.trendhunter.com/trends/hellocallerai.md) - [Personalized Customer-Focused Services](https://www.trendhunter.com/trends/digital-contact-center.md) - [Asynchronous Customer Support Channels](https://www.trendhunter.com/trends/deltapath-contact-center-solution.md) - [AI Contact Centers](https://www.trendhunter.com/trends/talkstack-ai.md) - [Universal Digital Business Cards](https://www.trendhunter.com/trends/hihello.md) - [social chat management tools](https://www.trendhunter.com/trends/drwally.md) - [AI Customer Assistants](https://www.trendhunter.com/trends/tellephon.md) - [Centralized Customer Support Platforms](https://www.trendhunter.com/trends/gorgias.md) - [Virtual Customer Service Receptionists](https://www.trendhunter.com/trends/my-ai-front-desk.md)