# Efficient Smart Email Platforms Customer Support Software Gorgias Uses Artificial Intelligence By Alyson Wyers | Published 2016-02-27 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/customer-support-software References: [springwise](http://www.springwise.com/intelligent-email-help-desk-creates-automatic-replies/) & [gorgias.io](https://gorgias.io/) This artificially intelligent customer support software sends [automated replies](https://www.trendhunter.com/trends/email-thunder) in an effort to maximize productivity. While this may not give disgruntled customers quite the personal touch they might be looking for, machine learning enables customizable shortcuts and hundreds of email templates. Google Chrome extension and [AI help desk](https://www.trendhunter.com/trends/risotto-1) Gorgias uses smart email to handle customer complaints more efficiently. Based in France, the customer support software company integrates data from other organizational resources to find context. The help desk function makes suggestions on actions to take when replying to email correspondence, like giving a refund or mailing a parcel. This system renders repetitive tasks much less time consuming and is supported on a number of platforms including [Facebook](https://www.trendhunter.com/trends/gorgias), Gmail and Yahoo Mail. ## Trend Insights (Trend Hunter) - Score: 0.5/10 - Popularity: 2% | Activity: 4% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: North America, Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### What Makes This Trend Stand Out - **Artificial Intelligence in Customer Support:** The use of AI in customer support software allows for automated replies and customizable shortcuts, maximizing productivity. - **Smart Email Management:** Smart email platforms, like Gorgias, use AI to handle customer complaints efficiently, reducing time spent on repetitive tasks. - **Integration of Organizational Resources:** Customer support software companies are integrating data from various organizational resources to provide context and suggestions for actions in email correspondence. ### Sectors Adopting This - **Customer Support Software:** AI-powered customer support software, like Gorgias, offers disruptive innovation opportunities in the field of customer support. - **Email Management:** Smart email platforms provide disruptive innovation opportunities in the field of email management by increasing efficiency and reducing time spent on repetitive tasks. - **Data Integration Solutions:** Companies that specialize in integrating data from various organizational resources have potential disruptive innovation opportunities in the field of customer support software. ## Related on Trend Hunter - [AI Email Generators](https://www.trendhunter.com/trends/emailai.md) - [AI Email Assistants](https://www.trendhunter.com/trends/mailmeteor-ai.md) - [Centralized Customer Support Platforms](https://www.trendhunter.com/trends/gorgias.md) - [AI Customer Automation Tools](https://www.trendhunter.com/trends/wizr-ai.md) - [Intelligent Email Assistants](https://www.trendhunter.com/trends/echo-email.md) - [AI Email Assistants](https://www.trendhunter.com/trends/mail-hugs.md) - [AI Email Assistants](https://www.trendhunter.com/trends/ai-mail-helper.md) - [AI Email Automation](https://www.trendhunter.com/trends/the-email-genius.md) - [AI Communication Assistants](https://www.trendhunter.com/trends/ai-response-generator.md)