# Airport Service Robots The Spencer Customer Service Robot Helps Passengers Make Their Flights By Rahul Kalvapalle | Published 2015-11-27 | Tech Source: Trend Hunter, https://www.trendhunter.com/trends/customer-service-robot References: [thenextweb](http://thenextweb.com/gadgets/2015/11/27/meet-spencer-the-airport-robot-that-will-make-sure-you-dont-miss-your-flight/) & [spencer.eu](http://www.spencer.eu/) Spencer is a customer service robot, introduced by Dutch airline [KLM](https://www.trendhunter.com/trends/klm-royal-dutch-airlines-1), that will soon be helping out passengers flying through and out of Schiphol Airport in the Dutch capital Amsterdam. Schiphol is a popular transit point for many flyers. However flyers who don't speak the language or have difficulty navigating around airports could use a little bit of extra help to make sure they don't miss their flights, and this is where Spencer comes on. This customer robot language can [guide travelers through airports](https://www.trendhunter.com/trends/gateway) in different languages. This customer service robot uses programmed map data, accelerometers and range-finding lasers to move through the airport. This robot isn't just some fun gimmick but could go some way towards reducing the costs that are incurred when passengers miss their flights. ## Trend Insights (Trend Hunter) - Score: 1.8/10 - Popularity: 8% | Activity: 39% | Freshness: 8% - Audience gender: 50% men, 50% women - Primary generations: Millennial, Gen X - Top markets: Europe ## Categories [Trend Hunter](https://www.trendhunter.com/trends) > [Tech](https://www.trendhunter.com/tech) > [AI](https://www.trendhunter.com/ai) ## Key Themes ### Why This Trend Is Growing - **Airport Service Robots:** Robots providing customer service and guidance in airports to enhance traveler experience. - **Multilingual Programs:** Incorporating robots equipped with multilingual programs to assist travelers who speak various languages. - **Cost Reduction Through Automation:** Using customer service robots in airports can reduce costs and expenses incurred due to missed flights. ### Industries Being Reshaped - **Airlines:** Airlines can incorporate customer service robots to enhance traveler experience and streamline airport operations. - **Robotics:** Manufacturers of customer service robots can take advantage of increasing demand in the aviation industry. - **Travel and Tourism:** Travel and tourism companies can adopt customer service robots in airports to provide a more convenient and welcoming experience to travelers. ## Related on Trend Hunter - [AI Airport Assistants](https://www.trendhunter.com/trends/hello-aberdeen.md) - [Coffee Delivery Robots](https://www.trendhunter.com/trends/airdilly.md) - [AI-Powered Airport Restaurants](https://www.trendhunter.com/trends/barcelona-airport.md) - [Child-Friendly Service Robots](https://www.trendhunter.com/trends/next-generation-service-robot.md) - [Autonomous Airport Mobility Chairs](https://www.trendhunter.com/trends/whill-is.md) - [Airport Food Delivery Robots](https://www.trendhunter.com/trends/meituan.md) - [Personalized Airport Assistance](https://www.trendhunter.com/trends/skipq.md) - [Airport-Specific Autonomous Shuttle Services](https://www.trendhunter.com/trends/autonomous-shuttle-service.md) - [Park Maintenance Service Robots](https://www.trendhunter.com/trends/service-robot-concept.md)