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# eCommerce Communication Tools
'ConvertTalk' Helps Convert Sales Leads into Customers

By Michael Hemsworth | Published 2016-10-04 | Business
Source: Trend Hunter, https://www.trendhunter.com/trends/communication-tool
References: [betalist](https://betalist.com/startups/converttalk) & [converttalk](https://www.converttalk.com)

The 'ConvertTalk' communication tool looks to enable eCommerce brands to help bolster sales and effectively convert sales leads in a personalized fashion. 'ConvertTalk' works by helping to convert chats with potential clients into sales by enabling different information to be exchanged.

Through the 'ConvertTalk' chat tool brand owners can send additional product information, provide additional context for products and even create the order straight out of the tool. This enables sales people to be more focused on [converting leads](https://www.trendhunter.com/trends/coho-ai) through a genuine course of action rather than just pushing them towards a purchase.

Through the 'ConvertTalk' communication tool clients will receive [automatic updates](https://www.trendhunter.com/trends/kommunicate) that will keep them informed on the status of their purchase to further keep them in the loop with pertinent information.

## Trend Insights (Trend Hunter)

- Score: 3.4/10
- Popularity: 35% | Activity: 59% | Freshness: 8%
- Audience gender: 50% men, 50% women
- Primary generations: Millennial, Gen X
- Top markets: South America

## Categories

[Trend Hunter](https://www.trendhunter.com/trends) > [Business](https://www.trendhunter.com/business) > [Retail](https://www.trendhunter.com/retail)

## Key Themes

### Why This Trend Is Growing

- **Personalized Ecommerce Communication:** Opportunity for brands to provide customized communication experiences with potential customers, increasing the likelihood of conversion.
- **Streamlined Sales Conversion:** Enables salespeople to convert leads more effectively and authentically by providing additional product information and contextualizing the buying process.
- **Automated Customer Updates:** Automatic updates on the status of purchases enhance the customer experience and keep them engaged throughout the buying journey.

### Industries Being Reshaped

- **Ecommerce:** eCommerce brands can leverage personalized communication tools to improve sales conversion rates and customer satisfaction.
- **Communication Technology:** Companies in the communication technology industry can develop innovative tools like 'ConvertTalk' to facilitate seamless communication between brands and customers.
- **Sales and Customer Service:** Sales and customer service professionals can adopt tools like 'ConvertTalk' to streamline the sales conversion process and improve customer satisfaction.

## Related on Trend Hunter

- [Personalized Website Chatbots](https://www.trendhunter.com/trends/conferbot.md)
- [E-Commerce Chatbot Platforms](https://www.trendhunter.com/trends/embed-chat.md)
- [Conversational E-Commerce Features](https://www.trendhunter.com/trends/attentive.md)
- [Engaging Customer Conversion Tools](https://www.trendhunter.com/trends/conversion-rates.md)
- [Customer Communication Tools](https://www.trendhunter.com/trends/alibaba-2.md)
- [AI Lead Automation](https://www.trendhunter.com/trends/conversion-blitz.md)
- [Voice Engagement Assistants](https://www.trendhunter.com/trends/chatsimple-voice-ai.md)
- [AI-Powered Inbound Sales Solution](https://www.trendhunter.com/trends/chatsimple-lead-generation.md)
- [AI Live Chats](https://www.trendhunter.com/trends/repai.md)